Eddie Senibaldi

Motivated and experienced Customer Success professional with background in sales, account management and project management. Possesses both SaaS and B2B experience in customer facing role with a proven track record of achieving renewal and upsells quota while working with both SMB and Enterprise customers. Accomplished in working with clients to increase adoption, customer engagement, customer value and retention. Strategic in working with clients to help achieve their goals and see value, while being proactive to build great customer relationships. Passionate about being a team player and working cross-functionally to ensure customers are happy and have everything they need to succeed. Possesses experience working at both start up and larger tech companies, and have experience in building out a CS team’s processes and playbooks. Possesses vast technical knowledge with proven effectiveness in learning new concepts quickly. Advanced user of CRM tools, Salesforce.