M
Miguel Angel De La Hoz Ortiz
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Tech Support Specialist II
Bogotá, Bogota, Colombia
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Full-time jobs
Résumé
Jobs
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Tech Support Specialist IIBroadvoiceAug 2025 - Current (1 year 3 months)I currently work as Tech Support specialist on telecom and network solutions for CCaaS and SaaS platforms, also support device provisioning, phone management, proper inventory and customer success to key customers- Sr. Technical Support Specialist / Customer Service RepresentativeFoundeverMar 2025 - Aug 2025 (6 months)In this role, I provided advanced technical support and customer service for medical devices integrated with a cloud-based patient monitoring platform. I worked closely with healthcare professionals and B2B clients to troubleshoot device connectivity, software performance, and data synchronization issues. Through detailed 1:1 interactions via phone, email, and chat, I delivered tailored solutions that ensured compliance, accuracy, and continuity of patient care. I also collaborated with engineering and product teams to escalate critical issues.
- Technical Support EngineerIntouchCXApr 2023 - Mar 2025 (2 years)As a Technical Support Engineer, I specialized in VoIP and telecom systems, providing advanced troubleshooting and technical support for Cisco-based solutions. I handled a high volume of customer interactions through email, live chat, and phone calls, resolving complex network and telephony issues efficiently. My role involved diagnosing SIP trunking problems among other things
- Customer Service RepresentativeCallzilla - The Quality-First Contact CenterOct 2022 - Mar 2023 (6 months)As a Customer Service Representative, I provided tailored support to business clients through detailed 1:1 interactions across phone, email, and chat. I specialized in resolving complex service issues, ensuring each client received personalized solutions aligned with their business needs. My role involved managing B2B relationships, maintaining high customer satisfaction, and collaborating with internal teams to streamline service delivery. I consistently documented interactions with precision and followed up to ensure long-term resolution and client retention. I did support in English, French and Spanish
Education
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- Universidad EAN — Modern Languages Professional, Business Oriented, Foreign Languages and Literatures, GeneralUniversidad EANJan 2023 - Current (3 years 10 months)Multilingual communication specialist with a strong foundation in modern languages and a strategic focus on business environments. Skilled in translation, interpretation, cross-cultural communication, and client engagement across diverse industries. Experienced in supporting executive teams, facilitating international business operations, and delivering language training with clarity and cultural sensitivity. Adept at using language as a tool to enhance customer experience, streamline global collaboration, and support service delivery. Proficient in Microsoft Office, Google Workspace, and CRM platforms, with a proven ability to adapt quickly, work under pressure, and maintain high standards of professionalism and empathy.