Business analytics professional with 4+ years of experience in analytics, CRM systems, operations, and reporting across higher education and business environments. Holds both an MBA and a Master of Science in Business Analytics from California State University, East Bay, with expertise in data analysis, dashboard development, and process improvement using Power BI, Tableau, SQL, and Excel.Experienced in leveraging data-driven insights to support strategic decision-making, optimize operational performance, and improve business outcomes. Passionate about business analytics, strategy, operations, and using technology and analytics to solve complex business problems and drive organizational growth.