Michael Mauger

MICHAEL MAUGER IS A SOFTWARE SOLUTIONS LEADER recognized as a popular and tenacious leader with a track record of exceeding enterprise-wide service levels. His corporate experience includes 23 years in technical and customer care leadership roles. As Chief Customer Success Officer with KINAXIS, Mike leads with a global perspective, and directs worldwide customer care & cloud services functions with a focus on demand reduction and exemplary client satisfaction. He is recognized as a charismatic leader who motivates employees while meeting and exceeding corporate mandates. In addition, Mike is an efficiency expert identifying metrics that drive corporate improvements and customer service levels while managing operating costs and improving employee satisfaction. His technical acumen is matched only by his laser-focused oversight of key performance metrics delivering added value to bottom-line results. Mike has also designed several enterprise-wide performance management tools that provide a compass for operational efficiency monitoring. Considered a persuasive negotiator, Mike is the recipient of multiple awards for achieving operational excellence. He demonstrates influential client-facing skills by transforming technical imperatives into successful business achievements, including multi-million dollar accounts across the globe. Michael’s extensive history of high-profile executive relationship management, focused on integral data projects, has earned him performance awards for delivering tangible outcomes based on strategic imperatives. He played an integral role in the integration of Quest Software into Dell. Outside his career at Kinaxis, Michael enjoys spending time with his family, including his young son and likes to golf and fish.