Alex Richards

Vice President of Partnerships

Quantum Metric

Aug 2025 - Current (1 year)

Executive leader responsible for shaping and executing Quantum Metric’s global partnerships strategy across system integrators, agencies, and services organizations. Accountable for driving ecosystem-led growth and aligning partnerships to the company’s long-term revenue and retention objectives. Focused on building a world-class partner ecosystem that enables transformation at scale, enhances customer value, and delivers measurable business outcomes.

Regional Vice President of Partnerships

Quantum Metric

Aug 2025 - Current (1 year)

Executive leader responsible for shaping and executing Quantum Metric’s global partnerships strategy across system integrators, agencies, and services organizations. Accountable for driving ecosystem-led growth and aligning partnerships to the company’s long-term revenue and retention objectives. Focused on building a world-class partner ecosystem that enables transformation at scale, enhances customer value, and delivers measurable business outcomes.

Member

Customer Experience Professionals Association CXPA

Apr 2025 - Current (1 year 4 months)

Shares knowledge on CX & Contact Center strategies paired with Partnerships, Channels, Alliances and Business Development through coaching and mentorship.

Vice President of Partnerships

Glassbox

Jan 2024 - Jul 2025 (1 year 7 months)

Leading all the global partnership functions for Glassbox, including strategy, process, systems and cross-functional collaboration for services and sales co-sell motions to drive revenue and retention. ***Glassbox acquired by Alicorn Ventures***

Vice President of Partnerships

Oscilar

Aug 2023 - Oct 2023 (3 months)

Led all partnership activities, including strategy, building process, implementing legal agreements and optimizing the cross-functional marketing, sales co-sell motions in a start-up environment.

Senior Director of Partnerships and Business Development

Oscilar Inc

Aug 2023 - Oct 2023 (3 months)

Led all partnership activities, including strategy, building process, implementing legal agreements and optimizing the cross-functional marketing, sales co-sell motions in a start-up environment.

Founder

Connected Revenue

Dec 2022 - Current (3 years 8 months)

Helping SaaS and B2B tech startups scale smarter—from product-market fit to go-to-market execution. I work directly with founders and growth-stage teams to eliminate revenue leaks, build ecosystem strategies, and align product, marketing, and sales around a unified growth engine.

Vice President of Global Alliances

SurveyMonkey

Nov 2021 - Jul 2022 (9 months)

***SurveyMonkey acquired by Symphony Technology Group $1.5B*** Drove incremental revenue through the creation and development of new sales channels and strategic partnerships. Led high performing team charged with identifying, onboarding, and growing relationships with external partners to deliver a high-volume of new customers to platforms. Collaborated with Sales, Strategy, Marketing, Product, Engineering and other cross functional leaders to develop and grow a scalable program. » Enabled SurveyMonkey to expand its customer base to over 345,000 organizations globally. » Owned and managed the global partner and channel sales strategy and annual plan, including setting quarterly and annual revenue targets stemming from channel partners.

Senior Director of Global Alliances

SurveyMonkey

Nov 2021 - Jul 2022 (9 months)

***SurveyMonkey acquired by Symphony Technology Group $1.5B*** Drove incremental revenue through the creation and development of new sales channels and strategic partnerships. Led high performing team charged with identifying, onboarding, and growing relationships with external partners to deliver a high-volume of new customers to platforms. Collaborated with Sales, Strategy, Marketing, Product, Engineering and other cross functional leaders to develop and grow a scalable program. » Enabled SurveyMonkey to expand its customer base to over 345,000 organizations globally. » Owned and managed the global partner and channel sales strategy and annual plan, including setting quarterly and annual revenue targets stemming from channel partners.

Investor

Crossbeam

Jan 2021 - Current (5 years 7 months)

Crossbeam is a partnership ecosystem account mapping platform. Backed by: Andreessen Horowitz, Redpoint Ventures, FirstMark Capital, First Round Capital and Uncork Capital, Salesforce Ventures, HubSpot Ventures and Okta Ventures. ***Crossbeam acquired Reveal***

Senior Director of Global Alliances

Medallia

Sep 2020 - Nov 2021 (1 year 3 months)

***Medallia acquired by Thoma Bravo $6.4B*** Built high-value relationships with partners and created joint solutions and go-to-market offerings. Executed business plans with partners with quarterly pipeline and sales targets. Drove enablement and awareness within partner organizations. » Generated $80M by expanding portfolio, key strategic partnerships and alliances, which played a pivotal role in $6.4B company acquisition by Thoma Bravo. » Ensured a well-defined and successful partner journey from inception to field enablement, account mapping and co-selling by working with multiple internal and external functional groups including product management, marketing, and sales.

Member

Partnership Leaders

Dec 2019 - Current (6 years 8 months)

Shares knowledge on Partnerships, Channels, Alliances and Business Development through coaching and mentorship.

Director of Partnerships and Business Development

Medallia

Jan 2018 - Sep 2020 (2 years 9 months)

***Stella Connect acquired by Medallia $100M*** Led all strategic partnership activities, including building an alliances team, creating channels, and optimizing integrations in a start-up environment. » Significantly contributed to growing business from $3M to $11M ARR (250% net growth) in just two years by driving brand awareness and creating valuable partnerships. » As result of growth, positioned company to be bought by Medallia for $100M within two years. » Selected by executive committee to receive the 2018 StellaStar Award for demonstrating the initiative and innovation to improve and drive wins within the business.

Technical Partnerships Manager

XR Extreme Reach

Oct 2014 - Dec 2017 (3 years 3 months)

***Adstream acquired by Extreme Reach*** Designed and oversaw the delivery of customer solutions utilizing Adstream SaaS products. Serving in partner facing consultative role, worked with agencies to understand their clients business needs and defined the most appropriate solution by combining software products, professional services and systems integrations as a complete turnkey solution. Sold the value of software and articulated how software could enhance customer's existing ecosystem and workflows. Analyzed and documented client's business and functional requirements. Participated in sales demos, discussions and responded to RFP/ RFIs via proposal documents. » Honored by the executive committee with the Global AdStar Award in 2016 for

Technical Implementation Manager

Extreme Reach

Sep 2013 - Oct 2014 (1 year 2 months)

Drove client long-term success by managing the implementation process, including understanding business goals and defining the implementation strategy. As the technical post-sale lead, steered adoption and customer value through client education, training, system configuration, and testing.

Technical Account Manager

Hogarth

Aug 2012 - Sep 2013 (1 year 2 months)

Drove client long-term success by managing the implementation process, including understanding business goals and defining the implementation strategy. As the technical post-sale lead, steered adoption and customer value through client education, training, system configuration, and testing. Trained brand and agency staff on technical products in 32 countries. Specialized in Fintech, Pharma, Healthcare and Life Sciences. » Honored by the executive committee with the Rising Star Award in for outstanding contributions to the business.

Market Training Facilitator & IS&T Engineer

Apple

Jun 2010 - Aug 2012 (2 years 3 months)

Drove long-term success by managing the implementation process, including understanding business goals and defining the implementation strategy. As the market trainer and technical lead for all European new hires, steered employee adoption and customer value through employee education, training (Apple Trainer Certified). As Information Systems & Technology Engineer testing, setting up and maintaining store wireless payment systems, system configuration and training was key to the UK stores.

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