Kate Whittington

Jobs 0% verified

Chief Customer Officer

Quantum Metric

Dec 2024 - Aug 2026 (1 year 9 months)

Led Customer Success organization, spanning Account Management, Customer Success Engineering and Business Consulting.
EVP, Chief Customer Officer

US Bank

Apr 2019 - Sep 2024 (5 years 6 months)

Led a team of 200 professionals, delivering insights across product development, digital,‬ operations and marketing. Spearheaded customer needs analysis, service model innovation,‬ concept testing and results monitoring. Launched combined Analytics‬ and Customer Experience team, driving strategic alignment and operational excellence.
Senior Expert: Retail Insights & Analytics

McKinsey Company

Mar 2014 - Feb 2019 (5 years)

Led clients in understanding rapidly evolving consumer preferences and shopping patterns, drawing on expertise in consumer research and analytics. Partnered with business leaders to redesign go-to-market strategies to reflect the evolving consumer environment across merchandising, marketing, loyalty and digital. Established and incubated analytics programs to support commercial growth in retail, hospitality and consumer products.
S

Partner

Seed Partners

Feb 2012 - Mar 2014 (2 years 2 months)
Director, Guest Insights

Target

Jan 2008 - Mar 2012 (4 years 3 months)
Strategy Group Manager

Target

Jan 2004 - Jan 2008 (4 years 1 month)
Consultant

McKinsey Company

Jan 1998 - Jan 2004 (6 years 1 month)

Education 0% verified

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