Katarina Veljković

Sales Agent

Exoticca

Sep 2025 - Current (1 year 2 months)

Customer Service Agent

Booking.com

Jun 2025 - Aug 2025 (3 months)

- Supported Serbian and international markets via phone, chat, and email - Handled high-pressure cases with empathy, emotional control, and active listening - Acted as mediator between guests and partners, practicing negotiation and objection handling - Adapted to new internal systems during a company-wide software transition - Received positive feedback for communication skills and customer care

Inside Sales Representative

TheFork, a TripAdvisor company

Oct 2024 - Dec 2024 (3 months)

- Conducted high-volume cold-calling, averaging 65 calls per day, to pitch TheFork Manager software and uncover client pain points through personalized value-based and consultative selling approaches. - Developed and maintained a sales pipeline in Salesforce, leveraging detailed personal notes to build strong, long-term relationships with prospects and decision-makers. - In charge of the whole sales cycle - from outreach to closing the sale. - Implemented innovative strategies, including creating a professional social media profile to engage prospects, leading to increased interest and contract signings. Show less

Mentee

AmCham Serbia

Oct 2021 - Jun 2022 (9 months)

The eighth cycle of the "AmChamps Young Leaders of Change" program officially opened on Monday 4th of October 2021. In the next year, student-manager mentoring couples will work together to improve their own knowledge, business contacts and mentoring skills, and as the program is competitive for the best participants, MBA and Master programs provided by York City College, European Campus are provided. As a mentee, together with my mentor, we: - Participated in over 20 soft skills lectures & workshops - Organized event for over 85 students, in a team of 14 - Did tasks in Corporate Communication, Strategy Management and Mentorship Was a participant in semifinals, due to personal reasons decided to finish the competition there. Show less

PS Technical Consultant

NCR Corporation

Feb 2021 - Oct 2022 (1 year 9 months)

- Successfully managed and executed menu configuration projects for prominent clients, including KFC, Wendy's, Marche, and many more, within the US and Canadian markets. - Demonstrated exceptional analytical skills in identifying and resolving complex technical issues, ensuring smooth database operations and minimizing disruptions for clients. - Collaborated with a team of 30 professionals, efficiently dividing tasks and coordinating efforts to meet project deadlines and deliver exceptional results. - Leveraged in-depth understanding of client databases to swiftly address urgent requests and critical issues, earning a reputation as a reliable problem solver. - Utilized strong analytical and problem-solving skills to configure and optimize P

Marketing Intern

L'Oréal

Jul 2020 - Oct 2020 (4 months)

Worked on several different projects as a part of Digital Team in Consumer Products Division - created a social listening process for brands Garnier, L’Oréal Paris, Maybelline and Mixa - made market research reports about competitors in make-up in digital space - tested over 1000 NYX products as support for Virtual Try On project for brand NYX - inserted over 300 products in e-commerce site

Participant

LUKOWA Académie

Nov 2019 - Dec 2019 (2 months)

- Participated in workshops themed on Sales, Negotiation and Presentation skills - Solved and presented B2B case study as a team leader in a team of 5

Masterclass Academy Participant

TeleGroup Ltd

Feb 2019 - May 2019 (4 months)

- Participated in two Masterclass workshops themed on Digital Transformation - Worked in Design Thinking Methodology - created empathy maps and worked on solution in Business Model Canvas - Solved and presented case study to the client

Host

ICT Hub

Oct 2018 - Jan 2020 (1 year 4 months)

I made sure every client that works in and from hub space had everything they needed. - communicated with new visitors, presented them options for working from the hub - worked on events that were held in the hub (both organized by hub and their clients) - worked at Corporate Innovation Conference for two years in a row, helping other volunteers at the event

Katarina Veljković

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Katarina Veljković

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Behavioral traits