Maurice Henry

Vice President Customer Success

Jobvite

Aug 2022 - Current (4 years 1 month)

Direct manage and lead a Customer Success Department of over 20 in the HR Tech SaaS industry.

Global Director of Customer Success

Velocity Global LLC

Feb 2022 - Aug 2022 (7 months)

Vice President of Customer Success

Censia

Mar 2020 - Jan 2022 (1 year 11 months)

• Lead the strategic Customer Success Organization, including hiring, ramping, and onboarding new CSM team members as needed to support the goals of the organization • Manage a portfolio of client accounts to foster long-term business relationships o Customer Lifecycle management including customer on-boarding, project success, retention, and renewal o Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive the value of Censia o Strategic and granular understanding of our customers in order to ensure their KPI’s are aligned with their long term business goals and are being met and/or exceeded on a consistent basis o Provide knowledge transfer to customers on best practices to deliver measurable ROI

Worldwide Customer Success Manager - Europe GEO Lead

IBM

Oct 2018 - Mar 2019 (6 months)

Focused on Leading a European Team of Client Success Managers within the Watson IoT Business Unit in the Seven European Markets. Solutions represent Mission critical Enterprise Applications delivered by SaaS/Cloud Delivery. Applications include Cognitive Asset and Facilities Management, Capital Planning and Budgeting Solutions and Product and Service Delivery development. Responsibilities include Account Assignments, Forecasting, Employee Development and Orchestration between Business Partners, Global Business Services, Global Support and Global Product Management. Utilized tools such as Gainsight and Saleforce to manage productivity, SaaS/Cloud solution penetration and adoption. Key Accomplishments: * Primary Liaison between Product

Worldwide Customer Success Manager Team Lead Watson IoT (Internet of Things)

IBM

Mar 2018 - Nov 2019 (1 year 9 months)

Focused on supporting worldwide Internet of Things solutions within the IBM portfolio and services. IBM Connected Products and Connected Operations solutions to produce additional business value, revenue streams, continuous engineering and predictive operational efficiencies. Focus is GEO Lead for Europe building and managing a small team of Customer Success Managers

Client Success Manager

IBM

Jan 2011 - Nov 2019 (8 years 11 months)

Part of the World Wide Client Success organization. Relationship and Services management for the IBM's largest Clients.

Chief Operating Officer

Halo America LLC

Jan 2010 - Dec 2010 (1 year)

Creation of the Homeowners Assistance Lease Option Program for prospective "Credit Challenged" homebuyers. Responsible for the development and management of all operational functions (financial, marketing, human resources, growth strategy and investor relations).

World Wide Partner Account Manager

Microsoft

Nov 2008 - Feb 2010 (1 year 4 months)

Responsible for the BearingPoint Global Alliance

Business Productivity Advisor

Microsoft

Jan 2002 - Jan 2004 (2 years 1 month)

Director

Citrix Systems

Jan 2000 - Jan 2002 (2 years 1 month)

Corporate Account Executive

Microsoft

Sep 1992 - Jan 2000 (7 years 5 months)

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