Jeannine Crispino

Jeannine Crispino

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Senior Vice President of Global Customer Success
New York, United States

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work
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Résumé

Jobs verified_user 0% verified
  • Sense
    Senior Vice President of Global Customer Success
    Sense
    Mar 2025 - Current (1 year 8 months)
    - Leads Global Post-Sales at 6sense across Customer Success, Account Management, Solutions Architecture/Forward Deployed Engineering, and Customer Care, supporting customers throughout the full lifecycle.
    - Responsible for overall customer adoption, value realization, retention, renewals, and expansion across Strategic, Enterprise, and Commercial segments.
    - Built and scaled a global Customer Success organization focused on operational excellence, customer outcomes, and long-term growth.
    - Developed AI-first Customer Success initiatives focused on automation, digital scale, workflow optimization, and data-driven decision making.
    - Passionate about building high-performing teams and creating a transparent, customer-centri
  • Sense
    Global Vice President, Head of Customer Success
    Sense
    Jan 2023 - Current (3 years 10 months)
  • Sense
    Vice President, Customer Success
    Sense
    Jan 2020 - Current (6 years 10 months)
  • Sense
    Director, Customer Success East
    Sense
    Jun 2018 - Dec 2019 (1 year 7 months)
  • Persado
    Director, Customer Success
    Persado
    Oct 2014 - Jun 2018 (3 years 9 months)
    Persado:
    ● Fortune Great Place to Work
    ● CNBC Disruptor 50 2017
    ● Fortune 50 Companies Leading the AI Revolution
    ● Inc 500 2016 - second fastest growing software company
    ● Crain's NY Fast 50 2016
    ● Forrester Breakout Vendor in Content Intelligence
    ● Gartner Cool Vendor in Data-Driven Marketing
    ● CB Insights AI 100
    ● The Hundert - Top Startups of New York
    ● Digiday Signal Award: Best Marketing Automation Platform
    ● 100 Disruptive Brands - Marketing Week
    • Owner of Persado’s East Enterprise Customers. Focus on retail & travel verticals.
    • Responsible for renewals and expansion plans for Persado’s client base (overall penetration & cross channel impact)
    • Worked with manage
  • Oracle
    Director Account Management
    Oracle
    Apr 2014 - Oct 2014 (7 months)
    Responsys (NASDAQ: MKTG) was a leading provider of of email and cross-channel marketing solutions. The Responsys software-as-a-service platform provided marketers with a set of of integrated applications to create, execute, optimize and automate consumer interactions and marketing campaigns. Responsys was acquired by Oracle for $1.5 billion in December 2013.
    • Owns executive and director-level relationships with a set of enterprise customers using Responsys product and Agency Services solutions
    • Owned a quota and responsibility for maintaining customer satisfaction and expanding the customer business.
    • Manages a large team responsible for delivering Responsys product and agency services solutions
    • Responsible for esta
  • Responsys
    Account Director, Customer Success
    Responsys
    Jan 2013 - Oct 2014 (1 year 10 months)
    Responsys (NASDAQ: MKTG) was a leading provider of of email and cross-channel marketing solutions. The Responsys software-as-a-service platform provided marketers with a set of of integrated applications to create, execute, optimize and automate consumer interactions and marketing campaigns. Responsys was acquired by Oracle for $1.5 billion in December 2013.
  • Responsys
    Senior Manager, Customer Success
    Responsys
    Jul 2010 - Jan 2013 (2 years 7 months)
    • Primary owner of the business relationship between client and Responsys
    • Overall account and relationship management
    • Customer advocate to ensure expectations are consistently met or exceeded
    • Understanding the client's business and marketing objectives
    • Proactive insight and guidance to help you achieve success
    • Customer Satisfaction
    • Contracts and Renewals
    • Manages direct reports & trains the team for growth and success
  • Responsys
    Client Services Manager
    Responsys
    Jul 2010 - Jul 2011 (1 year 1 month)
    • Day-to-day contact responsible for overall execution and performance of client campaigns and programs.
    • Single point of contact throughout Responsys’ multiple lines of business.
    • Project management for all email campaigns, programs and triggered automations.
    • Worked with various internal teams to drive client success and campaigns.
    • Gathered business requirements and scoped new projects and initiatives.
    • Analytic reporting and testing for day to day campaigns and programs.
    • Mentored a team of associate client service managers.
    • Extension of my client's marketing team.
  • Epsilon
    Account Manager
    Epsilon
    Jun 2007 - Jul 2010 (3 years 2 months)
    • Managed the development and execution of all day to day email marketing campaigns and automated programs for multiple clients (specifically retail industry)
    • Managed a team of coordinators and campaign specialists to aid in day to day tracking and organization of client campaigns and projects.
    • Project Manager for multiple strategic engagements
    • Implemented programs such as; Welcome programs, Appends, Birthday & Anniversary automations, viral campaigns, Strategic Service engagements, Abandoned Cart & Browse history programs, Social, Mobile etc.
    • Work with outside vendors to ensure ease and satisfaction for all clients.
    • Analyzed data and metrics related to client’s email strategy programs, in order to better
  • Epsilon
    Account Coordinator
    Epsilon
    Jun 2007 - Dec 2007 (7 months)
    • Responsible for the day to day reporting and management tracking of client campaign and programs.
    • Provided daily/weekly reports on client metrics as well as industry trends.
    • Worked closely with team in conducting and constructing quarterly business reviews.
  • SeamlessWeb
    Corporate Marketing Dept
    SeamlessWeb
    Aug 2006 - May 2007 (10 months)
  • FXCM
    Database Marketing dept
    FXCM
    May 2006 - Aug 2006 (4 months)
Education verified_user 0% verified
  • Iona University
    Bachelor of Business Administration, Business - Marketing, Economics
    Iona University
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