C

Charlie Smethurst

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Global VP of People
United Kingdom

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work
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Jobs verified_user 0% verified
  • Airalo
    Global VP of People
    Airalo
    Sep 2025 - Current (1 year 1 month)
  • Airalo
    Director of People Experience
    Airalo
    Apr 2024 - Sep 2025 (1 year 6 months)
    - A strategic partner to our Leadership team, creating a road map and objectives that make a difference
    - Leading two People teams; People Success and People Operations
    - Leading People Experience for 350+ team members, across 60+ countries
    - Creating and maintaining policies that support our teams work, performance and wellbeing

    Overseeing:
    - Employee relations
    - Performance management
    - Documentation
    - Communication
    - Global People Operations
    - Payroll
    - Maintaining our EOR
    - Benefits
    - Team member engagement
    - PTO
    - HRIS and other people related tools
  • Hotjar
    Director of People Operations
    Hotjar
    Dec 2022 - Apr 2024 (1 year 5 months)
    - Leading a team of experienced People Ops professionals
    - Overseeing employment in the UK, Ireland, Germany, Spain, Portugal, Italy, Malta, Sweden, France, the USA (EOR), Hungary (EOR), and the Netherlands
    - Creating and maintaining People processes and policies for a fully distributed, remote company
    - Compensation & Benefits
    - Managing the team member life cycle, from onboarding through to offboarding
    - People systems and analytics
  • Hotjar
    People Operations Manager
    Hotjar
    Sep 2021 - Dec 2022 (1 year 4 months)
  • YourParkingSpace
    People & Payroll Manager
    YourParkingSpace
    Oct 2020 - Aug 2021 (11 months)
    - Running day to day People/HR operations
    - Running monthly payroll
    - Hiring/Talent Acquisition - Hiring over 50 new employees
    - Employee relations
    - Onboarding/offboarding
    - Employee journey
    - Employee benefits - Creating a new benefits program
    - Setting up a new HRIS and payroll system, ADP
    - Employee engagement - Setting up a new engagement survey process
    - Creating an engaging employee handbook, with new policies
  • Trax Retail
    HR Operations & Talent Acquisition Specialist - EMEA
    Trax Retail
    Apr 2019 - Jun 2020 (1 year 3 months)
    HR Operations:
    HR Operations for UK and Russia, plus remote workers in Europe
    - Employee Relations
    - Payroll
    -HR Reporting/keeping systems updated
    - HR Admin
    - Employee Performance
    - Regional Compliance
    - Offboarding/Exits
    - Employee benefits
    - HR policies

    Talent Acquisition:
    Talent Acquisition throughout EMEA, focusing on UK and Russia
    - Working on job specs/descriptions with hiring managers
    - Researching best sources to find different candidates, based on location and experience
    - Sourcing candidates
    - Interviewing
    - Job offers and negotiating contracts
    - Reference
  • Trax Retail
    Talent Acquisition Manager - EMEA
    Trax Retail
    Oct 2018 - Apr 2019 (7 months)
    My role at Trax Retail is to run a successful recruiting process for EMEA, this includes:

    - Working on job specs/descriptions with hiring managers
    - Researching best sources to find different candidates, based on location and experience
    - Sourcing candidates
    - Interviewing
    - Job offers and contracts
    - Reference checking
    - Onboarding
    - Probations
  • P
    Recruitment Consultant - Temporary Division
    Prospect Personnel Solutions
    Apr 2017 - Sep 2018 (1 year 6 months)
    I worked at Prospect Personnel Recruitment, supplying staff for both commercial and industrial temporary staff.

    We offered temps for the following positions:
    - Admin/secretarial/receptionists
    - Customer services/call centre
    - Sales/telemarketing
    - Drivers
    - Warehouse/production Operatives
    - Finance

    My role included:
    - Building temps desk
    - Finding both new clients and candidates
    - Building relationships with clients to ensure our temporary staff matchd their requirements
    - Interviewing temporary staff
    - Checking candidates documents and references
    - Regularly checking with temporary staff who were working through Prospect Personnel
    - Assist with weekl
  • P
    Recruitment Consultant
    Prospect Personnel Solutions
    Jan 2017 - Apr 2017 (4 months)
    My first role at Prospect Personnel recruitment was to work as an account manager for a large, national company hiring call center staff in the Oxfordshire area.

    - Searching for candidates - They wanted an intake of around 10 - 15 new employees per month
    - Initial in depth interview, which included sensitive questions for FCA
    - Preparing the candidate up for a three hour onsite interview, including maths test, group interview and other activities
    - Giving candidates feedback and keeping them informed throughout the process
    - Offering the job and then assisting the clients HR team with documents from the candidate, to make sure they were approved to work. This included sensitive information, such as bank detai
  • Brady Corporation
    Key Accounts Executive
    Brady Corporation
    Aug 2016 - Oct 2016 (3 months)
    I was an account manager at Brady Corporation, this involved speaking to existing customers and building relationships.
    - Engaging regularly with around 100 accounts
    - Encouraging sales by calling, email campaigns and pushing promotions
    - Using SAP to process quotes/orders
    - Using Salesforce to assist with calling out, I then completed training to become our teams "Salesforce Super User"
  • Covenco UK Ltd
    Telemarketer
    Covenco UK Ltd
    Feb 2015 - Aug 2016 (1 year 7 months)
    - Finding new clients
    - Telemarketing and appointment setting for external sales team
    - Giving sales and technical support over the website "chat box"
    - Following up on older business leads
    - Keeping our internal database up to date with relevant information
    - Hitting monthly sales target of 20 qualified leads
    - Visiting vendors sites, such as IBM and NetApp, to get product training
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