Maricar Nuevas

Hi there! I'm a dedicated Customer Support and Sales Specialist with several years of hands-on experience in eCommerce, B2B sales, and direct customer communication. Throughout my career, I’ve supported a wide range of businesses, from growing startups to global brands. I've had the opportunity to work with established names such as Bublishing, as well as international eCommerce platforms like BannerBuzz, BestofSigns, CoversandAll, and TarpsandAll. My expertise lies in delivering seamless, empathetic, and efficient customer experiences across multiple communication channels, including live chat, email, and phone support. I’m skilled at managing everything from pre-sale inquiries and custom product orders to post-purchase issues like returns, refunds, and shipping concerns. I approach each customer interaction with patience, professionalism, and a solutions-first mindset. I'm highly proficient in platforms and tools such as Shopify, Gorgias, Freshdesk, and Magento. I use these daily to handle customer support tickets, track order histories, manage returns, resolve product or payment issues, and offer personalized product recommendations. I also help streamline operations by setting up automation rules, tagging systems, and macros, especially within Gorgias, to improve first response times and maintain high service standards even during peak periods. My previous roles have required me to: Handle multi-channel support and resolve complex issues with minimal escalation Support subscription-based products and assist with plan modifications, cancellations, and billing disputes Update product listings, tags, and descriptions in Shopify for clarity, accuracy, and SEO optimization Work closely with fulfillment teams to track orders, expedite shipments, and resolve logistics delays Create internal documentation and knowledge base articles to support team efficiency Whether I’m assisting a small business owner with a last-minute banner order or guiding a wellness brand’s customer through a subscription setup, I always aim to build trust and loyalty. I take pride in handling multiple live chat interactions simultaneously while maintaining accuracy, professionalism, and a high customer satisfaction rating. If you're looking for someone dependable, detail-oriented, and committed to supporting your brand and its customers at every touchpoint, I’d love to connect. I bring not just experience, but genuine care for customer outcomes, and I’m ready to be a valuable part of your eCommerce journey. Let’s grow together!