Rachel Gunder

Workplace Experience Specialist

Zendesk

Apr 2022 - May 2024 (2 years 2 months)

Zendesk is a global SaaS company with products related to customer support, sales, and other customer communications. The Workplace Experience team enables all Zendesk employees to do their best work. In my Specialist role, I plan the WE team's Madison events, as well as support Zendeskians to plan and execute their own remote and in-person events. I manage vendor relationships, assist with New Hire Orientation, and provide remote customer support through Zendesk's ticketing instance to maintain company culture. I continually organize in-office and remote spaces, calendars, files, and more to improve the WE team's processes. Additionally, I am the face of the Madison office and love to provide great customer service!

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Seasonal Worker

Kleins

Feb 2022 - Jul 2022 (6 months)

Klein's is a long-standing, family-owned and operated greenhouse, floral and gift shop. I work the occasional weekend working in the retail store and acting as a resource for customers to offer them my plant knowledge.

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Employee

The Madison Greenhouse Store

Apr 2021 - Oct 2021 (7 months)

The Madison Greenhouse Store sells house plants and much more on the historical Willy Street in Madison, WI. It's a thriving brick & mortar retail business that's been around for 4+ years. I was able to use my knowledge and love of house plants and gardening to immerse myself in a community of like-minded people at the shop.

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Founder

Ginkgo Goods

Jan 2021 - Current (5 years 7 months)

Ginkgo creates hand-painted planters for the plant and pet people of the world! Ginkgo was born from a love of plants, animals, and art as well as a response to the popularity of the founder's art amongst her local plant-loving community.

Independent Contractor

Fenrici

Dec 2019 - Mar 2020 (4 months)

Fenrici Brands sells quality backpacks, thermos, lunch bags, and bento boxes for students of all ages on Amazon. Fenrici gives 5% of its revenue to the leading global non-profit in pediatric rare disease research and education, Global Genes. I worked with founder, Mike Zhang, to strategize avenues for growth in 2020. We worked closely with CEO of a global non-profit partner to maintain and progress partnership to better serve both companies and communities. I conducted interviews and calls with rare disease foundation leaders and parents to better understand their feelings and needs. I helped to expand Fenrici's network of entrepreneurs and corporations in Madison. Additionally, I developed new websites for Fenrici Brands and its subsidiar

Program Manager

genertor

Dec 2018 - Jun 2019 (7 months)

I worked closely with the Managing Director of the gener8tor Madison 2019 cohort to add value to 5 industry-agnostic companies over the course of the 3-month equity-based program. I handled logistics, event-planning, and operations for much of the programming including, but not limited to investor pitches, mentor meetings, coaching, networking, travel, and their final showcase. I additionally assisted in their growth process, which involved anything from pivots to customer acquisition and revenue generation to hiring, marketing, and more.

Project Manager

genertor

Mar 2018 - Dec 2018 (10 months)

I worked closely with the free, 7-week gBETA programs within our four Wisconsin markets: Madison, Milwaukee, Beloit, and Northeast Wisconsin. Additionally, I operate the company's social media and a variety of communications-based tasks including website management.

Communications Coordinator

Parkinsons Foundation

Sep 2017 - Dec 2017 (4 months)

I was promoted from the position of Communications Intern to the permanent part-time position of Communications Coordinator with an increase in pay and responsibility. Responsibilities: continue to fulfill responsibilities of Communications intern with control all scheduling of posts and posting to social media platforms, ability to select what articles and topics to write as content for parkinson.org, and more.

Communications Intern

Parkinsons Foundation

May 2017 - Sep 2017 (5 months)

Responsibilities: transcribe audio interviews; interview individuals & research for articles; write & edit articles/stories for website content; assist in completing expenses for communications team; be a contributing member of the "website working group" to assist in the development of content, design, and use of parkinson.org; take stock of legacy branded materials (educational & marketable) for legacy organizations (PF & PDF); assist in distributing legacy branded materials; assist in creation & scheduling of social media posts on the foundation's platforms (Instagram, LinkedIn, Facebook, Twitter, Youtube); assist fundraising team when possible Completed Projects: plan, present, & implement social media-based campaign for National Famil

Campus Campaign Coordinator

Teach For America

Aug 2016 - Feb 2017 (7 months)

Campus Campaign Coordinators or ‘CCCs’ are campus-based interns working as a part of the Teach For America recruitment team. CCCs are charged with building awareness of educational inequity and Teach For America’s work on their campuses. The campus intern, in consultation with the recruitment staff, will work to develop and execute a detailed strategic plan aimed at inspiring top students to apply for the corps. The campus intern’s schedule is determined by the recruitment manager given the needs of this specific recruitment campaign. In this position, campus interns enhance their professional skills in networking, data analysis, marketing strategies, and communication while gaining an understanding of how a successful nonprofit organizatio

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Student Teacher

Ponce De Leon Middle School

Aug 2016 - Dec 2016 (5 months)

Student teaching is the final step of earning a Bachelor's degree in Education at the University of Miami. A student teacher's responsibilities include: a) attending school for the entirety of UM's Fall semester, August 22 - December 2, but following the schedule only of the Miami-Dade pubic school calendar (Monday through Fridays during school hours, 9am-3:50pm, except for major holidays), b) attending faculty meetings, open house nights, extracurricular activities (when invited), planning days, and hours before/after school collaborating with your assigned clinical teacher, c) establishing a rapport with the students, administration, and faculty at your assigned school, d) initially observing and co-teaching with your assigned clinical te

Admissions Student Assistant

University of Miami

May 2016 - Jul 2016 (3 months)

As a student assistant at the Office of Admissions, I lead tours of groups including prospective UM applicants and their families, accepted students, etc. in addition to completing tasks around the office, including but not limited to working the front desk, assisting admissions officers during information sessions, calling applicants, and more.

RAMP-UP Federal Grant Project Assessor

University of Miami

Mar 2016 - Jun 2016 (4 months)

The role of assessors is to facilitate a battery of tests including Woodcock-Johnson, TOWER, RAN/RAS, Oral Fluency passages, etc. to students with reading disabilities at the 5th and 6th grade levels in the Miami Dade Public School system.

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Field Experience

Nature Links Adult Specialized Education Program

Feb 2016 - Apr 2016 (3 months)

Through my studies at UM during the Spring 2016 semester, I was able to visit and work within the Nature Links Urban Explorers program at the Frost Museum of Science twice a week on Mondays and Wednesdays when the program is scheduled. I worked with eight students, age 18 to 30 years old, all of whom have individual disabilities that require specialized instruction and related services. I also often utilize assistive technology in the classroom.

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Field Experience

George Washington Carver Middle School

Sep 2015 - Dec 2015 (4 months)

At G.W. Carver Middle School I continued to conduct my field experience as an extension of my UM courses. I observed four separate English professors, one of whom taught an ESOL/English course. I was able to deliver two separate lessons, one regarding the introduction of a new novel, and one in the midst of an ESOL courses reading of a short, culturally-sensitive text. I bonded with many of the children and teachers at G.W. and would have loved to have continued beyond my 30 hours in the classroom.

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Volunteer

Clark Street Community School

Jul 2015 - Aug 2015 (2 months)

I acted as a volunteer teacher's aide during many summer school hours for ninth through eleventh graders in English and Math courses. It was great experience getting to know and work with the educators at this charter school and the children struggling to succeed in school during the regular academic year.

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MSCR Program Leader

Madison School Community Recreation

Jun 2015 - Aug 2015 (3 months)

Program Leaders are generally responsible for supervising and leading a group of students at a particular grade level for an MSCR program. Program leaders plan and implement enrichment and recreation activities.

Sales Associate

J Jill

Jun 2015 - Aug 2015 (3 months)

Sales Associates assist customers in their wardrobing needs, process stock, sales, and returns, share the J.Jill experience with clients, have a passion for the fashion industry, excellent communication skills, proven sales, merchandising, and customer experience skills, as well as a strong sense of style.

Field Experience

University of Miami Education Field Placement

Feb 2015 - May 2015 (4 months)

Similar to my experience at Ludlam Elementary school, I visited CGHS as an extension of my studies at the University of Miami. I spent over 45 hours in several 9th through 12th grade classes in a multitude of classroom types including ESOL, inclusion, special ed, and general education English courses. My clinical teacher was Margarite Depoala, but I have also worked with the ESOL department chair, field placement coordinator, and several of the other content area teachers. I was given the opportunity here to observe and be a part of secondary classrooms!

Field Experience

University of Miami Education Field Placement

Sep 2014 - Dec 2014 (4 months)

Field placement assignments accompany course levels over the 300 level for both elementary and secondary education majors at UM. I attended Ludlam Elementary School for 15 hours during my Sophomore Fall semester in Robert Lebron's fifth grade course. This was an incredible first experience on my path to becoming an educator as I spent a majority of my time in this class interacting with the students and being a part of the teaching process.

Nanny

NA

Jun 2013 - Aug 2014 (1 year 3 months)

I was a nanny for over six families in the local area in which I lived in Wisconsin. I worked as needed over the summer months when I would return back home.

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