R
Rolan Larosa
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Unit Manager at Manulife Davao, Philippines
Davao City, Davao Region, Philippines
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Résumé
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Client Success ManagerWinning Assistants LLCJun 2026 - Current (5 months)As a Client Success Manager at Winning Assistants, I serve as the primary point of contact for a portfolio of clients, ensuring they receive exceptional service and long-term value throughout their partnership. I focus on building trusted relationships, driving client satisfaction and retention, and aligning our solutions with each client's business goals. Key Responsibilities: Build and nurture long-term client relationships based on trust, responsiveness, and strategic partnership. Lead client onboarding, ensuring a seamless transition from sales to operations and a successful implementation experience. Develop a deep understanding of each client's business objectives and recommend solutions that maximize the value of Winning Assistants'- PLocksmithing Specialist/Locksmith Dispatch OfficerPROS ON CALL LLCDec 2018 - Oct 2023 (4 years 11 months)Key Responsibilities Day to day running encoding and following up with the technicians and clients from submitting to closing the jobs/orders answering inbound calls and placing orders handling customer enquiries and maintaining existing customer accounts reviewing order/jobs information confidently manage any customer complaints entering and ensuring all data in our system is accurate and up-to-date Skills and Experience locksmith background excellent communication skills with a strong customer service focus ability to learn and implement new ways of working and to adopt new systems high attention to detail ability to work well in a team environment organizational and time management skills good judgement and problem solving ability a frie
- HMedical Billing SpecialistHealthcare Coding IntegrityJan 2016 - Oct 2018 (2 years 10 months)Medical Billing / Accounts Specialist. Prepare, review and transmit claims. Analyze EOBs forms to ensure insurance companies have paid for charges. Review remits and payer correspondence. Call insurance companies for any discrepancies in payment, obtain pre-authorization or referrals if necessary in order to get the claim paid. Ensure that billing of services is handled and paid correctly. Research denied claims and follow-up on unpaid claims to insurance companies or appropriate parties. Collect and process information needed to fulfill medical insurance claims and resolve billing issues.
- Associate TrainerConcentrixDec 2012 - Nov 2015 (3 years)• Facilitates Grammar, Pronunciation, and American Culture, modules
• Facilitates Product Specific Training
• Certifies new trainers to become Communication and Culture, and Product Specific Trainers
• Directly Supervises new hires, evaluates and delivers corrective actions if necessary.
• Maintains New Hire admin and paper works
• Submits Daily Reports to Training Delivery Manager, Recruitment, Human Resources and Operations Managers.
• Facilitates/Co-facilitates training using effective training techniques and methods
• Tracks reports and monitors progress of trainees and submits report to Training Delivery Manager, Operations Manager and Quality Assurance Team.
• Evaluates performance of New Hires - Appointment Setter - Home-based Insurance US BasedUSHEALTH AdvisorsAug 2012 - Mar 2016 (3 years 8 months)
- Team ManagerConcentrixOct 2011 - Nov 2012 (1 year 2 months)Sets clear team goals and KPIs . Delegates tasks and set project deadlines . Oversees day-to-day teams' operation and performance . Regular performance evaluation . Creates a health and motivating work environment and atmosphere . Develops a well-designed and motivating evaluation program . Communicates with teams about their performance . Monitors team performance and report on metrics . Motivates team members . Discovers training needs and provide coaching . Listens to team members' feedback and resolve any issues or conflicts . Plans and organize team building activities . Monitors team performance and report on metrics
- STechnical Support SpecialistSYNNEX Concentrix CorpJul 2006 - Aug 2012 (6 years 2 months)Technical Support working for Cisco/Linksys for more than 5 years. Primary role was to help clients set up their computer network at home both residential and business. PC network involves wifi configuration, IP configuration, and all devices connecting to the network.
Education
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- bachelor, BSA accountancyUniversity of Mindanao