Rebecca Gianforcaro

Engagement Ambassador

Planet

Jan 2026 - Current (10 months)

- Lead the coordination of bi-monthly office breakfasts, including budget management, headcount forecasting, catering negotiations, and development of rotating themed experiences.
- Collaborate with cross-site Engagement Team members through monthly meetings to plan events, share best practices, and contribute creative ideas to improve employee experience.
- Organize and support community-focused initiatives such as food drives, charitable activities, and themed cultural celebrations (e.g., Halloween, Valentine’s Day, St. Patrick’s Day, Pride).

Customer Service Trainer & Operations Lead

Planet

Jan 2025 - Current (1 year 10 months)

- Design and implementation of training and enablement programs for operational teams, focused on improving KPIs, quality standards, and user experience.
- Daily coordination with internal teams to ensure on-time deliverables, SLA compliance, and process optimization.
- Active role as an operational point of reference (floor support), facilitating decision-making, continuous feedback, and issue resolution.
- Creation of training materials, e-learning content, and knowledge base documentation, aligned with business and technology standards.
- Participation in continuous improvement initiatives and operational innovation projects.

Tax-Free Subject Matter Expert (SME)

Planet

Jul 2024 - Current (2 years 4 months)

- Serve as the first point of contact for all tax-free queries, providing expert guidance, resolving complex cases, and ensuring compliance with tax-free policies.
- Actively collaborate with various departments to discuss tax-free updates, process improvements, and system migrations, contributing to efficiency and seamless transitions.
- Develop both technical and non-technical documentation to streamline tax-free processes and conduct training sessions for new hires and experienced agents to enhance knowledge and compliance.

L1 Tax-Free Expert + Trainer & Merchant Support Specialist

Planet

Jul 2023 - Current (3 years 4 months)

- Design and organize training courses and Knowledge Base articles and update them regularly
- Onboard new team members and provide necessary product and process training to agents
- Support team members by assuming a floor support role on tax-free issues
- Responsible for delivering the content to end users appropriately, focused on meeting contracted customers SLA's and KPI's
- Work closely with SLA department on scheduling training courses and registering new processes
- Provide L1 support levels via phone, email, tickets, or other needed methods on Planet managed solutions, logging customer requests or incidents, or simply update customers on case status
- Analyze data to determine the root causes of prob

C

Art Direction & Culinary Consulting

Cheesecake Avenue

Oct 2022 - Dec 2022 (3 months)

Breakfast & Brunch Innovation
- Conceptualized and developed a fresh Breakfast & Brunch menu, combining creativity with market appeal.
- Directed food styling for every dish, ensuring visually striking presentations that enhance the dining experience.
- Collaborated on the overall culinary aesthetic, aligning visuals with brand identity and campaign goals.

Customer Care Specialist & Creative Marketing Developer

Amovens

Jun 2022 - Nov 2022 (6 months)

- Conceptualized and executed creative digital content and marketing assets, including videos, tutorials, and multi-format materials, delivering user-focused and brand-aligned solutions.
- Enhanced customer experience and engagement by managing inquiries, resolving issues, and aligning usability with brand messaging across digital platforms.
- Streamlined operations and knowledge sharing through internal documentation, onboarding guides, process materials, and adoption of new content formats and digital trends.

U

Art Direction and Set Styling

Un Bocado Estudio

Jan 2022 - Jan 2025 (3 years 1 month)

Clients: Pirulin, Bell's Cookie Co., Galipan, Libre Foods, Joselito's, Tavernetta Il Pirata, IHOP

- Led the visual identity and creative direction for digital campaign photoshoots across multiple clients.
- Managed sourcing and procurement of all props and set elements required for each shoot.
- Directed set and food styling to ensure each product was presented with maximum visual impact.

Front Desk Representative

Astrazeneca

Sep 2020 - Jun 2022 (1 year 10 months)

- Provided administrative support across multiple departments, including report preparation, document management, and office supply coordination.
- Managed visitor check-ins, ensuring compliance with company security and safety protocols.
- Delivered exceptional customer support by addressing inquiries and resolving issues related to company products.
- Utilized a variety of internal software tools to streamline daily operations.
- Completed pharmacovigilance training to ensure safety and compliance standards.

A

English Teacher

Academias Te-sis

Oct 2019 - Mar 2020 (6 months)

- Teach English to students at B1–C1 proficiency levels, focusing on language skills development and fluency.
- Lead advanced speaking and conversation practice to enhance oral communication.
- Prepare and plan lessons tailored to students’ needs and learning objectives.
- Assess student progress through tests, homework correction, and constructive feedback.
- Follow the academy’s curriculum and teaching plans to ensure consistent student success.

Receptionist

Astellas Pharma

Jun 2019 - Sep 2020 (1 year 4 months)

- Welcomed and assisted visitors, including clients, vendors, and job candidates, ensuring a professional and positive first impression.
- Managed incoming phone calls, routing them to the appropriate departments and taking accurate messages when needed.
- Handled incoming and outgoing correspondence, including emails, letters, and other communications, maintaining organized records.
- Provided excellent customer service, addressing inquiries and supporting internal teams.
- Completed pharmacovigilance training, ensuring adherence to safety and compliance standards.

Art Assistant / On-Set Prop Master

Grupo Boomerang TV

Jun 2019 - Aug 2019 (3 months)

TVE's Production: “Acacias 38”

- Assisted in set dressing and fabrication of props for upcoming scenes, ensuring visual continuity and production quality.
- Served as on-set Prop Master, managing and organizing props during filming to support the director and production team.
- Collaborated closely with the art department to maintain the creative vision and meet tight production deadlines.

Art Assistant

bambú producciones

Nov 2018 - Mar 2020 (1 year 5 months)

Netflix Original Series “Las Chicas del Cable” (Seasons 4, 5, 6)

-Assisted the art department on Netflix’s first Spanish original series, supporting creative and production tasks.
- Created and fabricated art props, contributing to the visual storytelling of the show.
- Participated in creative design processes to maintain the series’ aesthetic and production standards.
- Collaborated with the art team to ensure timely delivery of props and set elements for filming.

Art Director

MAISON NUMEN

Jan 2018

Home Décor Editorial Shoot
- Directed the creative vision for a home décor editorial shoot, including art direction, set dressing, and prop styling
- Managed on-set execution to ensure visual consistency, premium quality, and full coverage of all products in line with brand standards
- Delivered and presented the final visual dossier to the client, meeting editorial and commercial objectives

W

Producer

Windey Media

Aug 2017 - May 2018 (10 months)

Music Video “LOVE” by Sebastián Yatra & Gianluca Vacchi

- Coordinated wardrobe for models in promotional content for Instagram, ensuring visual consistency with the music video’s concept.
- Led and supervised the technical team, maintaining workflow efficiency and quality standards on set.
- Analyzed the script and production requirements to plan set logistics, including wardrobe, props, camera setup, and catering areas.
- Managed scouting and selection of shooting locations, optimizing for creative and technical needs.
- Negotiated and coordinated with catering and transportation suppliers to ensure smooth operations.
- Monitored and controlled the production budget, balancing cost efficiency with creati

Assistant Scenic Designer

Telemundo Studios Miami, LLC

Aug 2017 - Mar 2018 (8 months)

- Production: 'Al otro lado del muro'
- Location scouting for possible filming locations
- Assist production meetings to discuss needs and requirements for upcoming filming
- In charge of designing the sets for the series based on the script descriptions.
- Time management and organization for short term deliveries.
- Presentation of the sets to the directors and producers of the series with renderings, scale drawings, floor plan, plans with measurements, color palette, etc.
- Creativity to design the sets.
- Supervise the carpentry and assembly departments during pre-production and execution of the project.

T

Assistant Manager

The Grill Factory

Mar 2017 - Aug 2017 (6 months)

- Supported the Operations Manager with administrative tasks, including employee scheduling and payroll management.
- Delivered excellent customer service, resolving complex client issues to ensure satisfaction and loyalty.
- Managed logistics and coordinated with the supply chain to maintain smooth restaurant operations.
- Assisted in day-to-day operational oversight, contributing to efficiency and team performance.

'

Production Designer

'The Artist's Awakening' - Short Film

Jan 2016 - Mar 2017 (1 year 3 months)

- Designed and dressed sets, creating props and environments to support the film’s visual storytelling.
- Collaborated with the production team to ensure sets aligned with the director’s creative vision.
- Contributed to award-winning production; the film received the Best Student Film Award from the Beverly Hills Film Festival (April 2017).

S

Front Desk Attendant

SCAD Studio

Apr 2015 - Mar 2017 (2 years)

- Provided customer care via phone and email, representing the studio’s brand with professionalism and consistency.
- Acted as a solution provider for complex client-facing issues, ensuring positive experiences and client satisfaction.
- Supported day-to-day front desk operations, maintaining smooth studio workflow and client relations.

Rebecca Gianforcaro

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Rebecca Gianforcaro

About

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