Peter Muller

Peter Muller

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Vice President of Clinical Operations
United States

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Résumé

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  • Isaac Health
    Vice President of Clinical Operations
    Isaac Health
    Dec 2025 - Current (9 months)
    Isaac Health is a virtual and in-home clinical service for dementia and other brain health conditions. Isaac Health partners with health systems and health plans to provide their member populations with dementia screening, diagnosis, treatment, and ongoing care management, resulting in early detection, clinically-proven treatment planning, and decreased spending. Developed by leading neurological specialists, Isaac Health's proprietary care model is evidence-based and holistic, encompassing services such as medication management, cognitive rehabilitation, counseling, caregiver training, and psychosocial support.
  • Hinge Health
    Senior Director of Care Team Operations
    Hinge Health
    Jan 2021 - Apr 2025 (4 years 4 months)
    - Led four teams (Learning & Development, Quality Assurance, Clinical Licensing, Project Management Office) that supported Hinge Health’s clinical operations team; built teams from zero to 30+ people in two years. - Developed business case and implemented project to improve member eligibility process; resulted in additional $5M revenue/year. - Established and tracked KPIs across Operations to ensure that goals were met and costs were at or under budget. - Maintained a headcount-neutral team through improved efficiency while my stakeholder teams grew by over 200%. - Led multiple efforts to implement AI; improved QA efficiency by 900% with AI-assisted reviews.
  • Tandigm Health
    Director Clinical Operations
    Tandigm Health
    Jan 2018 - Jan 2021 (3 years 1 month)
    - Led team of project managers, operations managers/analysts, and 16 front-office managers and medical assistants responsible for coordinating care for dozens of providers and 100+ field visits per day. - Created appropriate clinical staffing level by implementing telemedicine platform, clinical personnel alignment, patient enrollment, and EMR integration. - Built capacity models that drove appropriate hiring & travel practices for 40+ clinicians; led to savings of over $2M annually.
  • DaVita Medical Group
    Director of Operations
    DaVita Medical Group
    Jan 2017 - Jan 2018 (1 year 1 month)
    - Joined the DaVita Health Solutions’ inaugural market in Philadelphia and led multiple products. - Oversaw reporting, analytics, billing, project management, EMR support, and SNF relationships. - Created and owned 50+ operational metrics related to care delivery and SNF length-of-stay.
  • Accolade Inc
    Director of Product Marketing
    Accolade Inc
    Jan 2016 - Jan 2017 (1 year 1 month)
    - Responsible for crafting Accolade’s product and pricing strategy for serving and selling to prospects and customers. - Led integration strategy and product launch for a half dozen of Accolade’s third-party applications. - Produced market assessments to help Accolade’s sales, solutions and marketing teams understand Accolade’s value proposition to customers, including health plans and large employers.
  • Accolade Inc
    Senior Relationship Manager
    Accolade Inc
    Jan 2014 - Jan 2016 (2 years 1 month)
    - Responsible for creation, maintenance and presentation of Accolade’s operational and client satisfaction applications. - Product and implementation owner for Accolade’s analytic and actuarial platform.
  • Accolade Inc
    Manager Product Management
    Accolade Inc
    Jan 2011 - Jan 2014 (3 years 1 month)
    - Directed operational, process and strategic oversight of Accolade’s provider search and price transparency product. - Re-engineered the provider search process to reduce turnaround time by 20%.
  • Independence Blue Cross
    Strategy Analyst
    Independence Blue Cross
    Jan 2010 - Jan 2011 (1 year 1 month)
    Guided Strategy Office’s analysis on the impact of healthcare reform on commercial products and members.
  • Independence Blue Cross
    Senior Project Leader
    Independence Blue Cross
    Aug 2009 - May 2010 (10 months)
  • Healthfirst
    Black Belt/Project Manager
    Healthfirst
    Jan 2006 - May 2007 (1 year 5 months)
  • New YorkPresbyterian Hospital
    Project Management Specialist
    New YorkPresbyterian Hospital
    Nov 2003 - Dec 2005 (2 years 2 months)
  • THE ADVISORY BOARD COMPANY
    Staff Writer
    THE ADVISORY BOARD COMPANY
    Oct 2002 - Oct 2003 (1 year 1 month)
  • THE ADVISORY BOARD COMPANY
    Research Analyst
    THE ADVISORY BOARD COMPANY
    Sep 2001 - Oct 2002 (1 year 2 months)
Education verified_user 0% verified
  • The Wharton School
    Master of Business Administration, Health/Health Care Administration/Management
    The Wharton School
    • Director of incoming students’ Health Care Management Immersion program in 2008. • Selected as Teaching Assistant for first-year MBA Health Care Management class.
  • Duke University
    Bachelor of Arts, Sociology
    Duke University
    • Four-year member of Division I, Varsity Cross Country and Track & Field teams.
  • The Wharton School
    MBA, Health Care Management
    The Wharton School
    Jan 2007 - Jan 2009 (2 years 1 month)
    Led the 2008 Health Care Management Immersion Program for incoming HCM students
  • Duke University
    BA, Sociology & Health Policy
    Duke University
    Jan 1997 - Jan 2001 (4 years 1 month)
    Certificates in Health Policy and Markets & Management
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