Representante del servicio de atención al cliente en EXL | Gestión de riesgos
Bogotá, Bogota, Colombia
Technologist with experience in international customer service, administrative management, and effective communication. Currently pursuing a degree in Health and Safety. Skilled in business writing, reservations, vendor coordination, and appointment scheduling. Interested in supporting recruitment processes, workplace well-being, and talent development from an organizational and preventive perspective.
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COSTUMER SERVICE AGENT
EXL Services
Jan 2023 - Current(3 years 6 months)
Provider contact and appointment scheduling. Case follow-up and post-service resolutions.
AGENTE SERVICIO AL CLIENTE
EXL Services
Jan 2023 - Current(3 years 6 months)
Contacto con proveedores y programación de citas. Seguimiento de casos y resoluciones post-servicio
COSTUMER SERVICE AGENT
Teleperformance
Jan 2021 - Jan 2022(1 year 1 month)
Support in a travel agency in the area of flight post sales (changes, cancellations and rescheduling).
AGENTE DE SERVICIO AL CLIENTE
Teleperformance
Jan 2021 - Jan 2022(1 year 1 month)
Apoyo en una agencia de viajes en el área de pos venta de vuelos (cambios, cancelaciones y reprogramaciones).
COSTUMER SERVICE AGENT
Foundever
Handling of objections and requests for extra services in airline reservations. Advice to passengers in the purchase of airline tickets, quotations and flight pre-bookings
ASESOR DE SERVICIO AL PASAJERO
Foundever
Manejo de objeciones y solicitudes de servicios extra en reservas aéreas. Asesoría al pasajero en compra de tiquetes aéreos, cotizaciones y pre reservaciones de vuelo.
Education
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Professional in Occupational Health and Safety (SST)