IT Support Engineer
HewlettPackard
Jul 2007 - Feb 2011 (3 years 8 months)
Field Engineer responsible for technical support for key regional customers. Role included
1. Proliant servers (DL and ML) - Hardware break-fix
2. The BLADE Systems(c-Class and P-Class) maintenance, firmware and patch analysis, diagnosis/troubleshooting
3. EVA Storage maintenance, Firmware & patch analysis, upgrading/ troubleshooting, Installations, and configurations.
4. MSA Hardware maintenance, Firmware & patch analysis upgrade, troubleshooting, Installations, and configurations.
5. HPSIM monitoring