Nicolas Harant

Head of Customer Experience & Operations

CarCutter

Nov 2024 - Current (1 year 10 months)

🚀 As Head of Customer Experience & Operations at CarCutter, my role centers on delivering exceptional experiences and operational efficiency across client support, onboarding, and quality control. ✨ Customer Service Management: I lead our Care teams across all products, focusing on seamless support, customer satisfaction, and implementing AI solutions to enhance service performance and interaction quality. 🔧 Operations & User Experience: I collaborate with Customer Success, Tech, and Product teams to drive a smooth onboarding experience for our CarCutter clients, overseeing user account setup, technical integrations, and custom 3D showroom setups tailored to client needs. 🎯 Quality Control & Outsourced Operations: I oversee both inter

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