Abdul Hakeem Mahmoud
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Customer Support Representative
Dubai, United Arab Emirates
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Full-time jobs
Résumé
Jobs
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Customer Support RepresentativeTTEC DigitalAug 2025 - Current (1 year 2 months)● Communicate with Worldcoin users via live chat to resolve account, verification, and general inquiries.
● Provide clear, accurate, and professional support while adhering to quality and compliance guidelines.
● Maintain detailed documentation of customer interactions in CRM systems.
● Consistently meet performance metrics including CSAT, AHT, and quality scores.- Customer Service RepresentativeFoundeverJul 2025 - Current (1 year 3 months)● Manage customer accounts and billing inquiries.
● Provide customer service support related to billing and account information.
● Coordinate with collection agencies for delinquent accounts.
● Work with the sales team to ensure accurate billing for all client. - Technical Support SpecialistVXI Global SolutionsFeb 2025 - Jun 2025 (5 months)● Troubleshoot technical issues reported by customers and work towards a timely resolution.
● Follow up with customers to ensure their technical issues have been resolved and their satisfaction is met.
● Stay up-to-date with the latest technology trends and updates to provide accurate and effective technical support.
● Adhere to all company policies and procedures, including data security and privacy guidelines, while handling customer information. - RCustomer Service RepresentativeR1se PlatformAug 2022 - Apr 2023 (9 months)● Responding to customer queries in a timely and accurate manner.
● Handling customer's queries through emails, calls and chat.
● Helping new customers navigate through platform. - CCustomer Service RepresentativeConcentrix - Amazon (PLS)Feb 2020 - Apr 2022 (2 years 3 months)● Tracking orders and delivery date with the warehouse.
● Assisting customers with their queries and complaints.
● Routing inbound calls to the appropriate resources.
● Identifying, escalating priority issues and reporting to the high-level management. - TCustomer Service Agent / Sales RepresentativeTeleperformance - Expedia AccountJan 2018 - Nov 2020 (2 years 11 months)● Assisting customers with their flight booking and hotel reservation and cancellations.
● Planning and organizing travel itinerary.
● Rescheduling and refunding based on company policies.
● Promoting and upselling company products and service. - Customer Service Agent / Floor WalkerVodafone UKNov 2016 - Dec 2018 (2 years 2 months)● Answer inbound calls in a timely and friendly manner.
● Evaluate problems, complaints and provide proper solutions.
● Up sell products and services.
● Assisting new joiners with difficult calls.
● Briefing new policies, products and service to the team.
● Maintaining team KPIs and call quality.
● Keep records of customer interactions, process customer accounts and file documents
Education
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- Bachelor of Laws - LLB LawCairo University