Aika Eva Peter

Tourism graduate from Taylor’s University with experience in hospitality, operations, digital marketing, and revenue management. Currently at Zanzibar Serena Hotel, I manage the hotel’s online presence while acting as a Revenue Ambassador — supporting pricing and distribution strategies to maximize room revenue. I prepare forecasts and competitor analyses using Lighthouse and OTA benchmarking tools, coordinate revenue meetings and annual budget processes, and optimize rate distribution through systems like I Hotelier, Opera PMS, and Lighthouse. My work has enhanced forecasting accuracy, refined reporting dashboards, and supported the smooth transition to upgraded revenue management tools.

Previously, I contributed to Tourplus as an Operations Associate, where I streamlined booking operations, strengthened customer engagement, and supported marketing campaigns that increased user retention by 25% and secured new travel partnerships. I also showcased innovation at Taylor’s InnoFest 2022 by developing a virtual reality tour prototype designed for post-pandemic travelers.

My journey across diverse roles has sharpened my adaptability, creativity, and collaborative skills. I am continuously learning, building meaningful connections, and contributing to tourism initiatives that enrich communities and the environment.