Jennifer Mansfield

Jennifer Mansfield

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VP of Customer Success
Lakeland, Florida, United States

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Résumé


Jobs verified_user 0% verified
  • Bloomerang
    VP of Customer Success
    Bloomerang
    Apr 2025 - Current (1 year 6 months)
    Focus: Strategic Shift, Team Culture, and Client Outcomes

    Pioneered the organizational transition from reactive support to proactive success, defining the vision and building the "toolbox" required.

    Spearheaded the "Digital Business Review" (DBR) initiative, delivering personalized, outcome-based insights to clients.

    Achieved significant gains in team sentiment and eNPS through intentional coaching on radical ownership, time management, and professional accountability.

    Optimized the team structure, realigning job roles with current business needs to streamline focus and ensure high-level leadership for individual contributors.

    Operationalized "Radical Ownership" training, providing the
  • Bloomerang
    Vice President of Customer Operations
    Bloomerang
    Jan 2025 - Oct 2025 (10 months)
    Focus: Internal Enablement, Infrastructure, and Scalability

    Launched and scaled the inaugural Customer Operations department, unifying cross-functional workstreams and prioritizing organization-wide enablement.

    Established a "Stakeholder-First" feedback loop by integrating operational enablement leaders into key strategic meetings, ensuring the Customer Org remained ahead of the product and marketing curves.

    Partnered with ops team to build and launch foundational CSM dashboards, moving the team from manual tracking to real-time, data-driven decision-making.
  • Qgiv Inc
    Vice President of Customer Experience
    Qgiv Inc
    Apr 2009 - Dec 2024 (15 years 9 months)
    I've had the unique experience of building and developing the Customer Experience department almost from scratch with my time at Qgiv! My passion for building relationships and helping clients be more efficient in making an impact in their own worlds keeps me driven and excited about going to work each day.
  • C
    Advertising & Promotions Manager
    Cypress Gardens
    Dec 2007 - Dec 2008 (1 year 1 month)
    Developed relationships with media professionals to help build a solid and consistent message surrounding events, concerts and current promotions. As a member of the management team I helped with event and concert coordination withing the park as well. Let's not forget my brief time designing print ads!
  • O
    Membership & Advertising Sales Assistant
    ORLANDOORANGE COUNTY CONVENTION VISITORS BUREAU INC
    Nov 2005 - Dec 2007 (2 years 2 months)
Education verified_user 0% verified
  • University of Central Florida
    Bachelor of Science (B.S, Hospitality Management
    University of Central Florida
    Jan 2001 - Jan 2005 (4 years 1 month)
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