Justin Holtsclaw
About
Detail
Customer Success Manager at ON24
Colorado, United States
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work
Full-time jobs
Résumé
Jobs
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Customer Success ManagerTeramindMay 2026 - Current (3 months)- Customer Success ManagerAbsenceSoftJan 2024 - May 2026 (2 years 5 months)
- Customer Success ManagerON24Dec 2022 - Jan 2024 (1 year 2 months)
- Customer Success ManagerKnowBe4Jan 2020 - Dec 2022 (3 years)
- Customer Success ManagerBrightwellJan 2019 - Jan 2020 (1 year 1 month)
- Customer Success ManagerConnectWiseJan 2017 - Jan 2019 (2 years 1 month)• Deliver results in a SaaS environment • Answer daily emails and calls from clients • Enact strategies to ensure retention • Go above and beyond clients needs
- CCustomer Service SupervisorJan 2014 - Jan 2017 (3 years 1 month)• Assign and coordinate all day to day operations in the customer service department • Coordinate between all relevant departments • Contact customers when needed and find optimal solutions for various issues • Point of contact for largest clients and manage their accounts • Manage schedules of all employees
- MProducer/EngineerMarigolds + Monsters StudioJan 2013 - Jan 2014 (1 year 1 month)• Seek out new clients and maintain relationships with existing clients. • Mixing, Mastering, & Programming. • Run day-to-day operations
- Audio Technician InternThe Walt Disney CompanyJan 2011 - Jan 2012 (1 year 1 month)• Run sound for various shows, bands and events around the Walt Disney World Resort • Assist lead engineers in multiple venues • Independently control audio and lighting for stage shows.
Education
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- Middle Tennessee State University (MTSU) — Bachelor of Science (B.S.), Audio ProductionMiddle Tennessee State University (MTSU)Jan 2010 - Dec 2013 (4 years)
- TTruett McConnell University — Music Performance, GeneralJan 2004 - Dec 2006 (3 years)