Tetiana Lysenko

Credit Control Specialist

Air Products

Aug 2023 - Current (3 years 2 months)

• Managing relationships and communications with B2B customers across various channels (calls, emails), with a focus on customer satisfaction and retention.
• Collaborating closely with Customer Service, Key Account Managers, and Finance teams to ensure resolving disputes, enhancing client relationship, timely payments.
• Acting as the first point of contact for client incidents (billing, shipment, or technical), redirecting and coordinating solutions. Coordinating with logistics and supply chain teams to resolve export-related billing issues and client satisfaction across the UK and Ireland.
• Control of cash allocations and direct debits, monthly reconciliations, and preparing audit documentation.
• Supporting continuo

Project Coordinator

Self-employed

Jul 2019 - Aug 2023 (4 years 2 months)

Facilitated onboarding and training for new B2B clients, ensuring seamless integration and high-quality service. Acted as the main point of contact between clients and internal teams (finance, operations), resolving requests and issues efficiently. Managed client communication across multiple channels and contributed to process improvement through regular reporting and team collaboration. Contracting.

E

Deputy Director

EUROPHARM Ltd.

Aug 2014 - Sep 2018 (4 years 2 months)

Import and Distribution of products for health - Performed the role of liaison between the supplier (Czech company) and the owner (Ukrainian company) - Managed planning and budgeting - Carried out the communication with dealers net, coordinated logistics - Arranged all necessary permits, homologation, certificates

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Deputy Director

Modena-Auto

Jun 2005 - Feb 2014 (8 years 9 months)

Maserati Ukraine (official Distributor) - Acted as the liaison between the factory, Maserati S.P.A. , Italy and Ukrainian Distributor (delivery of Maserati standards, corporate identity, approach towards sales, brand positioning, corporate ethics, customer care to the owners of the company and employees) - Took part in International Dealers’ meeting at Maserati HQ, during international Motor Shows - Participated in negotiations with Maserati on prices and volumes of sales, yearly planning, reported on fulfillment of the plans - Controlled on payments and cash flow - Managed Sales and Marketing of the company - Participated in pricing - Supervised deliveries, customs clearance and other mandatory procedures - CRM, customer support, complaint

Deputy Director

Mercury

Sep 1998 - Oct 2011 (13 years 2 months)

Deputy Director on communication and sales at Subaru Dealership - Acted as Liaison between the Trade House/Distributor (Nisso Iwai Corporation, later Sojitz Corporation/ Subaru Ukraine) and owners of the company - Controlled on observing manufacturer's standards on sales, marketing, showroom layout, etc. - Organized internal and external meetings, made presentations and reports - Participated in all levels of Negotiations between the Suppliers and the Dealer - Worked with banks on L/C and controlled payments - Analized competitors' activities in the market, made reports and gave proposals on improving the performance of Dealership - Placed Orders into production and managed delivery Show less

About

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Tetiana Lysenko

About

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Behavioral traits