Sarah Black

Sarah Black

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gpac Search Consultant specializing in legal and healthcare | MBA Graduate
Huron, South Dakota, United States

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Job
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Résumé


Jobs verified_user 0% verified
  • gpac
    Search Consultant
    gpac
    Apr 2026 - Current (4 months)
    gpac is a leading provider of full-service solutions to a broad range of clients throughout the US and globally. We can assist you with your specific staffing needs with the following Comprehensive Search and Recruitment Services: • Search and selection process: We use a proven, comprehensive strategy to secure the best talent • Confidentiality: We offer discreet search services to protect your company's confidentiality. • Placement Services: We provide a complete range of integrated search services for direct and interim placement of candidates. Our research capabilities, industry expertise, extensive network of contacts, and determination allows us to find the top-performers that best fit your particular requirements. • Executive Placemen
  • maurices
    Store Leader
    maurices
    Dec 2024 - Apr 2026 (1 year 5 months)
    • Recruited, hired, and trained a new team from the ground up, strengthening store culture and driving performance. • Drove improvement in specific KPI results through hands-on coaching and employee development. • Mentored and developed team members for advancement, creating a strong internal talent pipeline. • Elevated customer experience by coaching team members in the moment to uphold service standards and deliver personalized styling. • Drove targeted traffic through proactive outreach to local businesses and schools, including Teacher Appreciation Events and themed Fashion Fun Days. • Maintained flexibility in leadership by pivoting focus to support company direction and best business outcomes.
  • NorthWestern Energy
    Training & Quality Assurance Analyst
    NorthWestern Energy
    May 2018 - Nov 2024 (6 years 7 months)
    • Supported the development and improvement of end user documentation, including html-based customizations in SharePoint for click-and-drop menus. • Created content, such as TikTok style videos and graphic images, for e-learning modules and documentation to support the learning experience. • Collaborated with other members of Customer Care to develop and implement effective training programs to enhance CSR/CA performance and efficiency. • Conducted quality assurance reviews of phone call and email interactions to ensure adherence to quality assurance standards with an emphasis on safety.
  • NorthWestern Energy
    Customer Service Representative
    NorthWestern Energy
    Nov 2015 - May 2018 (2 years 7 months)
    • Provided exceptional customer service, addressing inquiries and resolving issues promptly. • Assisted in new hire training as a Subject Matter Expert and mentored new hires.
  • Walmart
    Supervisor
    Walmart
    Nov 2013 - Nov 2015 (2 years 1 month)
    • Managed the daily schedule of apparel staff, front-end staff, maintenance staff, door greeters, and cart pushers. • Utilized inventory management system to track stock levels, monitor product movement, and identify reordering needs in infant consumable area. • Utilized conflict resolution skills to address customer complaints effectively, particularly when escalated to a supervisor.
  • maurices
    Assistant Manager
    maurices
    Jul 2011 - Nov 2013 (2 years 5 months)
    • Led a team of sales associates, providing guidance and support to achieve sales targets. • Implemented training programs and development initiatives to enhance the skills and capabilities of team members, resulting in increased productivity, higher employee morale, and improved overall performance.
Education verified_user 0% verified
  • Grand Canyon University
    Master of Business Administration - MBA, Business Administration and Management, General
    Grand Canyon University
    Mar 2023 - Jan 2025 (1 year 11 months)
  • Grand Canyon University
    Bachelor of Arts - BA, English with an Emphasis in Professional Writing, cum laude
    Grand Canyon University
    Mar 2015 - Mar 2020 (5 years 1 month)
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