Lucía R

Lucía R

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Customer Success Manager chez Aircall
Spain
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Résumé

Jobs verified_user 0% verified
  • Aircall
    Customer Success Manager / Account Manager
    Aircall
    Nov 2021 - Current (4 years 9 months)
    - Monitoring KPIs and forecasting to ensure achievement of ARR objectives. - Coordination with internal and external teams for the long-term success of the customer experience. - Detection, negotiation and closing of cross-selling and up-selling opportunities. - Implement actions to ensure retention rate increase and churn rate decrease.
  • Homerez
    Account Manager
    Homerez
    Jan 2020 - Oct 2021 (1 year 10 months)
    Fidelización de la cartera de clientes Ejecución de acciones y proyectos que aseguren la rentabilidad del mercado asignado Verificación y seguimiento de KPIs Cumplimiento de objetivos de cross selling Colaboración con los departamentos de Sales, Customer Service, Marketing y IT para la mejora del producto
  • Homerez
    Sales Development Representative
    Homerez
    Sep 2019 - Jan 2020 (5 months)
    Prospección hacia mercados internacionales Representación del producto ante los potenciales clientes Negociación de los términos del contrato Cumplimiento de las cuotas de venta de la empresa
  • DISNEYLAND PARIS
    Internal Sales Desk Concierge (Disney's Hotel Santa Fe)
    DISNEYLAND PARIS
    Sep 2017 - Sep 2019 (2 years 1 month)
    Sale of complementary services and products. Customer advice. Management and resolution of complaints. Coordination of communication between suppliers and the hotel. Coordination of communication between the hotel and the Resort.
  • Ingenieros Alborada I+D+i
    Internship
    Ingenieros Alborada I+D+i
    Mar 2017 - May 2017 (3 months)
    Web translation International market research
Education verified_user 0% verified
  • Universidad de Almería
    Universidad de Almería — Máster en Gestión Internacional de la Empresa e Idiomas (Bilingüe EN/FR), Business Administrati
    Universidad de Almería
    Jan 2016 - Dec 2017 (2 years)
    HRM in an international context Foreign trade
  • University of Limerick
    University of Limerick — Erasmus, Irish Language and Culture
    University of Limerick
    Jan 2014 - Dec 2015 (2 years)
  • Universidad de Salamanca
    Universidad de Salamanca — Degree in English Studies (Language, Literature and Culture), English Language and Culture, 7
    Universidad de Salamanca
    Jan 2012 - Dec 2016 (5 years)
    Discourse analysis
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