L

Lina Espinel

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Account Manager & Recruiter | Legal Staffing | Screenwriter
Bogotá, Bogota, Colombia

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  • Westbridge Legal Staffing SAS
    Account Manager & Recruiter
    Westbridge Legal Staffing SAS
    Dec 2025 - Current (10 months)
    - Manage client relationships with U.S.-based law firms, ensuring service quality, communication, and operational efficiency.
    - Lead full-cycle recruitment for legal support roles (Intake Specialists, Receptionists, Legal Assistants, Subpoena Clerks, Case Managers).
    - Source, screen, and evaluate candidates through interviews, skill assessments, and cultural fit analysis.
    - Coordinate hiring processes, offer negotiations, onboarding, and training alignment between clients and candidates.
    - Monitor employee performance, attendance, and productivity metrics to ensure compliance with client standards.
    - Provide workforce solutions and staffing strategies to support firm growth and retention.
    - Act as liaison betwe
  • Abramson Labor Group
    Subpoena Clerk
    Abramson Labor Group
    Jun 2025 - Jan 2026 (8 months)
    - Managed subpoenas for medical and employment records from request to receipt.
    - Requested, tracked, and followed up with record custodians to ensure timely delivery.
    - Maintained accurate logs and organized documentation within the case management system.
    - Communicated with clients, providers, and legal staff regarding status updates.
    - Reviewed records for completeness and requested corrections when needed.
    - Ensured confidentiality and compliance with HIPAA and legal procedures.
    - Assisted attorneys and paralegals with case preparation and documentation.
  • TP
    Customer Experience Specialist
    TP
    Sep 2024 - Jun 2025 (10 months)
    - Assisted customers with technical and billing-related inquiries through remote support channels.
    - Troubleshot platform and account issues to ensure uninterrupted service.
    - Processed refund requests and resolved unauthorized or duplicate charge disputes.

    Investigated potential fraud cases following company protocols and security procedures.
    - Managed multiple cases simultaneously while maintaining accuracy and attention to detail.
    - Delivered high-quality customer service and timely resolutions in a fast-paced environment.
  • Meneses law
    Legal Assistant (Virtual Assistant)
    Meneses law
    Apr 2024 - Jun 2024 (3 months)
    - Provided remote support to clients and prospective clients regarding immigration processes.
    - Delivered clear and accurate information, ensuring a high level of customer service and client confidence.
    - Managed case updates and communicated immigration notifications to clients in a timely manner.
    - Guided clients through the initial stages of their immigration process, offering continuous follow-up and assistance.
    - Maintained organized records and ensured effective communication between clients and the legal team
  • T
    Technical Support Specialist
    May 2022 - Apr 2024 (2 years)
    - Assisted international customers by diagnosing issues and delivering step-by-step solutions following company protocols.
    - Strengthened troubleshooting, analytical thinking, and customer communication skills in a high-volume support environment.
    - Ensured compliance with quality standards and customer satisfaction metrics.
    - Served as Supervisor Backup, performing administrative tasks, monitoring performance, and helping coordinate team workflow.
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