Raluca C

AI Data Annotation with German

iMerit Scholars

Apr 2026 - Current (7 months)

- Text reviews according to a complex list of criteria. The work requires mastering of the German language, online research and labelling. - Attending to regular daily calls, to improve our daily work and stay updates with the client´s requests - Reporting any AI dysfunction (hallucination or discriminatory statements) coming from human users Accomplishments: I had the chance to apply my language skills and dig deeper in the AI domain. Skills: German, proof-reading, critical thinking, attention to details, fact-checking, ability to respect tight dead-lines Show less

Technical Lead with German and French (Application Manager)

Tata Technologies

Jul 2024 - May 2025 (11 months)

- Technical assistance to employees and subcontractors of an aerospace company, Service Now ticketing system, while ensuring the privacy agreements and SLAs are respected. - Access and user account management for French-, German- and English-speaking users - Acting as Admin for SAP PEA, PDA, PEM, PSM, PGI, SPA modules - Master data tasks: Creating user accounts in various SAP modules, handling new-joiner permissions and access or additional access upon request - Offering support on issues of internal tools or SAP errors that fall under the L1/L2 domains - Taking part to daily-team meetings for bug-reporting and weekly meetings with the stakeholder, to discuss the team-results and propose improvement solutions - Creating performance reports

Data Annotation with French / French Language Specialist

MLG International

Apr 2024 - Jun 2024 (3 months)

- Text correction and review for LLM (large language AI models), according to a complex list of criteria. The work requires mastering the French language and doing online research too (fact-checking). - Attending to regular quality meetings, to keep up with the new customer’s requirements and improve our daily work - Reporting any LLM dysfunction (digression or misinformation) or toxic language coming from human users (e.g hate speech, dangerous requests) Accomplishments: I had the chance to grasp some knowledge about how LLMs are designed and get some experience within the AI field. Skills: French, proof-reading, critical thinking, attention to details, fact-checking, ability to respect tight dead-lines Show less

Technical Support with German

Akkodis

Jan 2024 - Apr 2024 (4 months)

- Technical support for German-speaking users, by phone and chat - Handling inbound calls and tickets for B2B, according to provided work procedures - Initiating outbound calls in order to solve urgencies and leverage tickets closure in a timely manner, as per the SLAs; to ensure a smooth client management - Troubleshooting issues with Microsoft Office pack (Teams, Excel, Outlook) or internal tools through remote control - Master data tasks in Microsoft Exchange and Active Directory: Handling users’ permissions for new-joiners or additional access on request (distribution lists, user groups, contact data) - Remote software installation and update on users’ PCs - Upgrading the license software on various apps (Visual Studio and Adobe license

Systems technician with German and French

Ascensos

Jun 2023 - Aug 2023 (3 months)

- Handle queries through phone and e-mail, for French- and German-speaking employees, on specific internal tools and assets. - Resolve the end-customer’s requests in a timely manner, while respecting the privacy agreements and SLAs and prooving an excelent client management. Skills: German, French, WeWork platform, analytical skills, document translation, ability to respect tight dead-lines, attention to details, research Accomplishments: Besides English and French, I had the chance to use my German language skills and work with new tools, for internal and customer-use both. Show less

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Senior Technical Support Representative with French

Amazon Development

May 2020 - Jun 2023 (3 years 2 months)

- Handle queries through phone and chat, for French- and English-speaking employees, on specific internal tools and assets - Technical assistance to the users while respecting the data privacy agreements - Occasional back-up on Spanish to make sure that SLA targets are met, based on business requirements & workload (peaks) - Translation of knowledge base articles and internal newsletters from English to French - Train the new-joiners of our team and assist them after finishing the on-boarding training Skills: French, English, Omnia and BMC Remedy ticketing systems, Cisco VPN, AWS Workspace – specific virtual machine, AWS Shield – internal knowledge database, technical support, hardware troubleshooting, analytical skills, document translatio

Technical Support Analyst Level 1.5 with French, Italian and Spanish

Wipro

Jul 2018 - Mar 2020 (1 year 9 months)

Ensuring the SLAs are respected and the client data is handled in a secure manner, respecting the privacy agreements with the stakeholder Corporate tasks: - Software installation and license providing for specific tools - Handling phone, chat and e-mail queries in Service Now - User accounts creation on multiple platforms for employees as individuals and for stores as entities - Account management (distribution lists and user groups) in Active Directory and MyID - Remote technical support through LogMeIn (installation, reinstallation, software configuration; application access) - Troubleshooting technical issues related to Microsoft Office 2010 pack, applications, browsers (Internet Explorer) - Using and troubleshooting Outlook (permissions

Credit management officer with French

Molson Coors

Mar 2017 - Apr 2018 (1 year 2 months)

The project involved two months on the job training, in Montreal, Canada, (May and November 2017), for learning the process particularities and writing down the work procedures. The project was a mix of order management and cash collection. - Daily orders analysis and selection, depending on payment history and trustworthy criteria - Master data tasks: Creating SAP customer accounts based on the legal documents analysis, updating the customers’ account information in SAP when required - Handling the payment process and sending collection letters to customers, when necessary - Connecting to some of the customers for a payment arrangement - Keeping in touch with the Logistics, Sales, Telesales or Finance teams - Writing work procedures and co

Senior Process Associate Accounts Receivable with French

Genpact

Feb 2014 - Feb 2017 (3 years 1 month)

Accounts Receivable - February 2014 - February 2016 - Manual and automatic cash application. - Daily research and investigation of unapplied payments, for improving the team productivity and quality. - Preparation of specific monthly performance reports - In July 2015, I organized and promoted internally the CSR monthly campaign for clothes collection. They were donated to homeless people, through "Sansa Ta" NGO. Accomplishments: Participation to the pilot phase project, did the hand-over to new-joiners and overtime work when necessary. I acquired financial notions and experience; I improved my analytical skills. Skills: French, Microsoft Excel reporting, INTERCOM – operating system, time management, Outlook, attention to details, analytica

HR agent with French

Societe Generale

Oct 2013 - Feb 2014 (5 months)

This was a short-duration project for the annual performance evaluation. - HR assistance via phone and e-mail for BRD French-speaking employees - Updating the employees’ profiles and official documents within EDM and Brahms. Accomplishments: I learned working in EDM and Brahms and continued to use my French language skills on a daily basis, due to interaction with users. Skills: French, customer support, EDM – document handling system, Brahms – database document, e-value – employee evaluation platform Show less

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Tourism agent with French

Desti-nations

Oct 2011 - Sep 2013 (2 years)

- Trips planning - Translation of the agency's entire website from French to English - Hotel room reservation and flight tickets price calculation - SEO promotion for the agency's website, finding partners for link exchanges - Keeping communication with the agency’s providers (hotels, restaurants, museums) - Promoting Romania through the translation of tourism articles from English and French Skills: French, English, market research, document translation, HTML5, SEO ranking and exchange, site maintenance, Word Press, communication, price negotiation, trip planning Accomplishments: I contributed to promoting Romania as a travel destination while performing various tasks for this tourism agency. I learned also how to organize my own long-trip

Customer care agent with French

Webhelp

May 2007 - Mar 2010 (2 years 11 months)

- Commercial assistance for an internet provider's French-speaking customers. - Handling phone, fax and email queries from the end-users and potential customers - Offering details about the available services (firewalls, antivirus, storage options), subscriptions and packages, technical equipment (USB ports, routers), registering and handling claims, reimbursements and loyalty bonuses. - Demonstrate a constant focus on customers' satisfaction and a great client management - Exceeding the targets agreed with the stakeholder and show efficiency and quality beyond expectations Skills: French, Epica ticketing system, time-management, soft-skills Accomplishments: I got my first full-time job and managed to get great work results while still cont

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Interviewer

Metro Media Transylvania

Aug 2005 - Aug 2006 (1 year 1 month)

• Door-to-door interviews
• Organizing focus-groups on multiple subjects
• Street interviews with people about various themes and writing down their preferences, to define a market segment Skills: effective communication, research, soft-skills Accomplishments: I learned how to communicate effectively with people and learned about research methodes, for getting specific information for market research studies.

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Raluca C

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