Vice President, Operations
Educate Online
Apr 2009 - Jul 2012 (3 years 4 months)
• Led the design and implementation of new strategic and operating plans which transformed the company’s performance. Led the sales and operations teams for the largest account, NYC Public Schools, which grew at 95% in FY12. Formed partnerships with selected vendors (advertising, computer supplier, datacomm) to re-launch the company with new approach for key messaging, website, advertising videos, SEO, product definition, and product launch.
• Managed key functional areas for the company – sales and marketing, contracts and RFPs, program management, education services, contact center, and technology. Created new processes and built new teams to achieve record highs in the key metrics – academic gains, assessment rate, and student comple