Rachel N

Junior Customer Success Manager

Contentoo

Sep 2025 - Current (1 year 2 months)

My tasks at Contentoo are: - Leading monthly and quarterly client conversations, maintaining smooth working collaborations with global clients. - Proactively identifying MRR/ARR increase and upsell opportunities, offering tailored solutions to maximise revenue growth and prevent churns. - Assisting with the onboarding of new clients, providing live demos and offering support throughout activation and adoption. - Independently handling Support tickets via HubSpot, efficiently providing guidance on platform, project and financial inquiries. Show less

Customer Success Operations Associate

Contentoo

Jun 2024 - Current (2 years 5 months)

At Contentoo, we help brands create high-quality content by matching them with top-tier freelance experts. Since 2017, we've been connecting businesses with the best writers, designers, translators, and strategists, helping to manage entire content processes from brief to delivery. We make content creation easy and accessible, and tailored to your brand's unique voice. Reach out to me anytime to learn more about Contentoo or visit Contentoo.com.

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Junior Recruiting Consultant & Account Manager

Sep 2022 - Jun 2024 (1 year 10 months)

Independently managed a 180° recruitment process for up to 5 contingent and permanent vacancies per week: - Maintained high retention rates through smooth after sales and customer care; - Critically analysed job descriptions to understand clients' needs and objectives, effectively communicating with Account Managers to obtain necessary information; - Performed in-depth research into vacancies in different sectors (Telecommunications, Banking, Energy, Governmental) to gauge scope and build interview questions; - Made up to ten cold calls per day to ensure applicants meet the clients’ requirements, measuring both behavioural and professional skills; - Crafted introduction letters to match candidate strengths to client objectives, guaranteeing

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Editorial & Social Media Intern

Mar 2022 - Jul 2022 (5 months)

- Led maintenance work for JET's owned editorial platform, The Takeaway by auditing articles, refreshing the homepage, and keeping the content up to date. - Researched restaurants and dishes to assess their editorial value. - Organized photoshoots for The Takeaway's quarterly article content. - Liaised with different stakeholders in Sales, Account, and external agencies to ensure a smooth workflow. - Assisted the management of JET's social media calendar.

Copywriter Intern

Monks

Feb 2021 - Jun 2021 (5 months)

- Crafted script, UI, and website copy for clients such as Sanofi, HP, Unilever, and Starbucks; - Liaised with clients to understand copy requirements; - Swiftly adjusted tone of voice to best fit project demands.

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Rachel N

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