Matt Mursten

Salesforce System Administrator

Pacific Clinics

Oct 2024 - Current (2 years 1 month)

-Overseeing Nonprofit Cloud, Community Cloud, Marketing Cloud, Agentforce, DocuSign for Salesforce, and Service Cloud products for an 800+ user instance, while managing relationships with internal stakeholders, external consulting teams, and end users. -Scoped, tested, and built Salesforce App to support new program launch with custom Profiles, Permission Sets, Lightning Pages, Flows, Validation Rules, Public Groups, Reports, and externally facing community cloud site to ensure smooth program billing and growth. -Restructured and improved reporting across various clinical programs, ensuring that program leaders can make appropriate decisions with accurate data efficiently. -Created a well-documented technical and business process to ensure

Senior Salesforce Administrator

Relay Network

Feb 2023 - Oct 2024 (1 year 9 months)

-Oversaw Sales and Service Cloud divisions for a 100+ person organization (serving as the sole Administrator), while establishing a single source of truth leveraged for strategy and decision making. -Launched a major Salesforce platform rebuild, removing legacy records and automation and rebuilding Flows to optimize and scale internal processes. -Built and tested a Project Management Salesforce App including custom objects, record types, fields, validation rules, and in-depth automation to expand product implementation visibility and accelerate launch timelines. -Managed relationships with external project stakeholders ensuring resource alignment and streamlined communication regarding team goals. -Created and optimized Tableau dashboards,

Salesforce Administrator

Relay Network

Sep 2021 - Feb 2023 (1 year 6 months)

Salesforce Administrator / Sales Operations Analyst

1E

Jul 2020 - Sep 2021 (1 year 3 months)

-Oversaw a 300-person organization, supporting the Sales, Demand Generation and Customer Success teams throughout the entire buyer's journey, managing contract requests, issuing license keys, assisting with custom quotes, and processing purchase orders. -Managed all operations, enablement plans and Salesforce integrations with HubSpot, Sales Navigator, ZoomInfo, Enrich, InboxAI, Outreach.io, and ZoomInfo Engage. -Implemented a new inbound lead handover process from top of funnel marketing initiatives to opportunity creation via Demand Generation and Sales teams, resulting in higher lead/opportunity conversion rates. -Successfully migrated Knowledge B

Account Executive

1E

Jan 2020 - Jul 2020 (7 months)

-Focused on new customer acquisition in named enterprise accounts in the United States and Canada -Pursued cross-sell and upsell opportunities within named existing customers -Coordinated and responded to technical RFPs with strategic accounts in territory, bringing together resources company-wide to ensure bid success

Channel Manager

1E

Jun 2019 - Jan 2020 (8 months)

- Identified and developed new business opportunities in strategic accounts sized 1,000 to 8,000 employees, to qualify need for our solution stack, utilizing MEDDIC methodology and a consultative approach -Acted as Sales Enablement SME, creating outbound prospecting processes for new personas in Service Management and the ServiceNow ecosystem and achieved ITIL Foundations v3 certification - Mapped, identified, and nurtured relationships with key ServiceNow partners, developing internal best practices with a new partner ecosystem. - Liaised between internal technical teams and potential customers to create collateral highlighting ROI and value of 1E solutions, building effective business cases around highly technical challenges

Business Development Manager

1E

Aug 2018 - Jun 2019 (11 months)

- Conducted outbound prospecting via cold call, email, and LinkedIn to set meetings with IT Operations and Security Professionals, using data driven tests to create effective sales messaging - Promoted from Corporate to Enterprise BDM team in Jan 2019, citing a willingness to learn and speed of ramp-up - Developed sales enablement/process playbook to coach and mentor Business Development team, leading to increased meeting metrics team-wide, improved best practices, and organization-wide adoption - Led team in qualified outbound meetings set for seven months (Oct 2018 - Apr 2019) while maintaining the lowest cancellation rate

Technical Recruiter

Brooksource

Jun 2017 - Aug 2018 (1 year 3 months)

-Full-cycle recruiter, sourcing and recruiting IT talent via LinkedIn Recruiter, job boards, career fairs, and networking events on behalf of various Fortune 500 clients -Screened candidates according to position requirements in a face-to-face and virtual setting, utilizing phone and internal interviews, reference checks, and technical screenings -Reviewed and revised resumes, coaching candidates through the interview process -Established/maintained relationships with candidates and hiring managers in various IT divisions of Fortune 500 companies -Meet and exceeded required KPI’s, growing spread at approximately double the speed of other new-hires -Nominated for the Commitment to Excellence award, citing constant energy, positivity, effort,

Premium Sales Intern

New Jersey Devils

Jun 2016 - Aug 2016 (3 months)

-Shadowed the Director of Premium Sales to develop sales tactics in a B2B environment -Reached out via phone to potential leads based on personal research, selling premium services -Participated in Ticket Sales Associate Training to grow sales communication skills and knowledge of the Salesforce platform

Marketing Intern

Carwow

May 2015 - Aug 2015 (4 months)

-Developed knowledge in the usage of Google AdWords, SEM, and Biddable Media -Created detailed Excel reports to evaluate Google AdWord keyword performance -Reported on and evaluated various car configurators and company competitors to strengthen the website

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Matt Mursten

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