Associate Director, Customer Experience Corporate Segment, Public Sector and SMB
Verizon
Jan 2015 - Mar 2019 (4 years 3 months)
- Promoted to Associate Director of Culture & Performance Transformation, New Employee Experience & Hiring, Tech Support for a team; with over 400+ employees in an inbound center that provided service to 97% of Fortune 500 companies.
-Daily activities include developing strategic initiatives to meet organizational goals, coaching and developing staff, employee engagement, leading training workshops to improve customer feedback scores (Net Promotor), analyze performance to ensure objectives are being met and create detailed reports to communicate outcomes to Executive leadership team.
• Frequently partner with multiple internal business units to facilitate day-to-day operations (e.g. Human Resources, Training, Business Sale