Hafeezah Muhammad

Hafeezah Muhammad

About

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CEO
Washington, District of Columbia, United States

Timeline


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Résumé


Jobs verified_user 0% verified
  • Backpack Healthcare
    Chief Executive Officer
    Backpack Healthcare
    Aug 2023 - Current (3 years 2 months)
  • The Fourth Floor
    Member
    The Fourth Floor
    Apr 2021 - Current (5 years 6 months)
    The Fourth Floor is an innovative membership community with a mission to get more women on boards, more investment in female founders, and more opportunity for women to create wealth. If you are interested in a board opportunity, building out your company board, or connecting with our community, please join us and apply on our website: www.thefourthfloor.co
  • Chief
    Founding Member of Chief D.C.
    Chief
    Feb 2021 - Current (5 years 8 months)
    Chief is a private network built to drive more women into positions of power and keep them there. Chief is the only organization specifically designed for senior women leaders to strengthen their leadership journey, cross-pollinate ideas across industries, and effect change from the top-down. I am happy to be a founding member of Chief D.C.
  • Backpack Healthcare
    Founder
    Backpack Healthcare
    Jan 2021 - Current (5 years 9 months)
    Behavioral Health company focusing on children, adolescents and families.
  • C
    Strategic Advisor
    Cyranoai
    Mar 2020 - Current (6 years 7 months)
    Cyrano's Patented Hierarchical Linguistic Strategy in Dialogue Management System delivers conversational strategy & analysis in real time.
  • Thriveworks
    Vice President of Sales and Support
    Thriveworks
    Jan 2020 - Feb 2021 (1 year 2 months)
    Reporting to the CEO, helped mental health clients live happy and successful lives; creating a strong employee culture, growing top line revenue and improving NPS one client at a time.
  • Verizon
    Associate Director, Customer Experience Corporate Segment, Public Sector and SMB
    Verizon
    Jan 2015 - Mar 2019 (4 years 3 months)
    - Promoted to Associate Director of Culture & Performance Transformation, New Employee Experience & Hiring, Tech Support for a team; with over 400+ employees in an inbound center that provided service to 97% of Fortune 500 companies.

    -Daily activities include developing strategic initiatives to meet organizational goals, coaching and developing staff, employee engagement, leading training workshops to improve customer feedback scores (Net Promotor), analyze performance to ensure objectives are being met and create detailed reports to communicate outcomes to Executive leadership team.
    • Frequently partner with multiple internal business units to facilitate day-to-day operations (e.g. Human Resources, Training, Business Sale
  • Verizon
    Manager, Tech Support Public Sector SMB, and Corporate Segment
    Verizon
    Dec 2013 - Dec 2014 (1 year 1 month)
    - Supervised a team of 56 employee who managed the tech support for tech support on IOT, M2M, Wireless Networks, Smartphone Troubleshooting for 100’s of Fortune 1000 companies and government agencies.
    - Generated $1M+ revenue
    - Managed the department employee engagement and recognition program
    - Established strategic relationships across the organization
    - #1 in Revenue Generation
    - #1 in Net Promoter Score
  • Verizon
    Manager, Customer Experience, Employee Engagement/Recognition & Communications
    Verizon
    Dec 2010 - Dec 2013 (3 years 1 month)
    - Recruited to improve employee experience for 1,200 employees within a high employee turnover department
    - Supervised a team of 13 frontline employees
    - Developed and managed annual budgets
    - Stabilized employee churn through the development of new workforce initiatives focussing on strengthening culture
    - Established KPI's for measuring the ROI for introducing company culture enhancement programs
    - Improved employee morale by team building programs including community service projects and outside activities
    - Credited for 86 career promotions
    - Facilitated workshops, events and team building activities
  • Verizon
    Multiple Roles
    Verizon
    Aug 2004 - Mar 2011 (6 years 8 months)
Education verified_user 0% verified
  • Columbia College
    Columbia College
    Columbia College
  • Salt lake community college
    Salt Lake Community College
    Salt lake community college
Projects (professional or personal) verified_user 0% verified
    This is a community-created genome.