Katreena Carrasco

Director of Recruiting and Operations

ThirdChannel

Feb 2025 - Current (1 year 6 months)

Recruitment Manager

ThirdChannel

Sep 2022 - Current (3 years 11 months)

Lead a high volume, full life cycle recruiting team. Team hires 1500 candidates annually for contracted Brand Reps across North America Collaborate with Sales team to build strong solutions for customers that result in best possible hiring scenario. Strategizing to deliver on customer commitments within 6 weeks of program launch. Partner with Product team to explore enhancement to tools that result in time and cost savings in the recruiting process

Recruiting Manager

ThirdChannel

Aug 2022 - Feb 2025 (2 years 7 months)

Technical Support Lead

Apple Retail

Jan 2022 - Sep 2022 (9 months)

Supervise a technical support team of 30+ to ensure the store provides exceptional service and support for Genius Bar Customers Advocate and find solutions for customer service escalations Work cross functionally with managers to meet store and company goals

Lead Genius

Apple

Jan 2022 - Aug 2022 (8 months)

Non-Leadership Sourcer

Apple

May 2020 - Jun 2022 (2 years 2 months)

Sourcer

Apple Retail

Jun 2019 - Jun 2022 (3 years 1 month)

Source, screen, and interview non-leadership candidates for twelve stores across the Northeast Partner with Recruiting team and Store Leadership to maintain understanding of current and future hiring needs Conducted over 800 interviews, leading to over 275 new hires during Apple’s largest ever seasonal hiring initiatives Conducted behavioral based phone interviews to assess interest level and skill set for current open positions Train new contractors to assist with screening, sourcing and Apple systems

Market Sourcer

Apple

Jun 2019 - Nov 2019 (6 months)

Connecting great people with a great place to work

Mac Genius

Apple

Sep 2016 - Jan 2022 (5 years 5 months)

Technical Support Representative

Apple Retail

Aug 2016 - Jan 2022 (5 years 6 months)

Conduct detail-oriented troubleshooting to identify customer needs and provide appropriate solutions. Top preforming Mac and iPhone technician with Net Promotor Score consistently above 90% for 5 years Mentor new support team members for service procedures, repair process and troubleshooting skills Led Support Team during a Career Experience as Lead Genius for 5 months. Improved training compliance by 40%. Supported team with customer engagement through present leadership as support leader on the floor Certified for Apple Mac and Apple Mobile hardware repair and software

Expert

Apple

Jul 2013 - Feb 2014 (8 months)

Genius Admin

Apple

Mar 2012 - Feb 2014 (2 years)

Manager

Apple Retail

Jul 2011 - Aug 2016 (5 years 2 months)

Moved from Part-Time Sales Specialist to Manager within 3 years through focusing on team and self development. Planned and executed strategies to deliver on quarterly service and sales priorities. Supported high potential team members to be ready for key roles through providing development opportunities Utilized Kronos to produce schedule for store team of 100+ team member

Retail Specialist

Apple Retail

Jul 2011 - Mar 2012 (9 months)

Store Manager

Peets Coffee Tea

Feb 2010 - Jul 2011 (1 year 6 months)

-Implemented Standard Operating Procedures to quickly improve location to company standards -Improved Speed of Service score by 10% -Recruited and hired a team of 20 -Executed community outreach sales initiatives to drive additional traffic into the store -Maintained a secret-shop score above district and company standard YTD

Store Manager

Hallmark Cards

Jun 2008 - Feb 2010 (1 year 9 months)

-Developed and motivated team to excel in customer service; ending 2009 with the highest Customer Service Index score in the Northeast district -Partnered with District Manager to coach and train store teams whose metrics indicated a lack of Customer Service focus -Strengthened sales culture of store, resulting in highest individual average transaction of any store in the Northeast district, during 2008 and 2009 -Corrected several inherited Loss Prevention and Inventory Management challenges to have store removed from “Critical Shrink” store status with first year of employment

S

Center Director

Sylvan Learning Center

Jan 2004 - Jan 2007 (3 years 1 month)

-Recruited, hired, and trained staff of 15 teachers to deliver excellent educational programs, resulting in 90% of our students meeting guaranteed educational growth -Held conferences with parents to deliver test result and planned program for improvement, averaged 87% of parents enrolling in our programs -Doubled student body and revenue over previous years results during several month of 2005 and 2006 -Improved consistency and quality of the delivery of educational programs through out the district through organizing district wide training sessions for new and experienced teachers

Store Manager

FranklinCovey

Jan 2000 - Jan 2004 (4 years 1 month)

-Increased conversion 5% over previous year during 2003 -Forecasted sales and inventory requirements and ordered product to meet the needs of the business -Represented field management on various corporate committees, including development of training for new technological product being added to the product selection -Previous to Store Manager, held Trainer position; teaching corporate and individual customers the basics of time management, creating goals, and integrating new technology into their time management solution

Katreena Carrasco

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