Zachary Schulte

Zachary Schulte

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User Researcher | E-commerce | Consumer AI | Product Strategy | Mixed Methods | Human Factors Psychology
Houston, Texas, United States

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  • Academy Sports + Outdoors
    Senior User Researcher
    Academy Sports + Outdoors
    May 2024 - Current (2 years 6 months)
    • Led UX research for a high-traffic e-commerce platform, conducting qualitative and quantitative studies to enhance digital experiences for 1M+ daily visitors.
    • Collaborated with product managers and designers to deliver product research across web and mobile platforms, influencing agile product development.
    • Presented weekly insights to product management leadership, driving data-driven decision-making and user-centric product improvements.
  • American National
    User Experience Specialist II
    American National
    Sep 2023 - May 2024 (9 months)
    • Performed UX research and design for internal and consumer applications, supporting $250MM in transactions.
    • Applied mixed methods research, including heuristic evaluations and journey mapping, to uncover and resolve usability issues.
    • Delivered insights to 50+ stakeholders on a regular basis, shaping product strategy across three agile teams.
  • A
    Associate UX Researcher
    Aug 2022 - Sep 2023 (1 year 2 months)
    • Conducted comprehensive user research for leading clients like Dell, HP, and Dolby Labs, including usability test moderation and data analysis.
    • Established a novel process to analyze participant responses from a diary study, utilizing Python scripting and NLP methods.
    • Managed a heuristic evaluation and prototype validation project for a B2C energy monitoring and ecommerce mobile application client.
  • University of Houston-Clear Lake
    Graduate Student Researcher
    University of Houston-Clear Lake
    Jul 2021 - May 2023 (1 year 11 months)
    • Moderated VR studies simulating microgravity with Unreal engine, presenting findings as a conference poster.
    • Collaborated on HP Keyboard and Stylus Hardware Evaluation usability test with 16 participants, analyzing quantitative log results.
    • Implemented a heuristic checklist for AllState Insurance Web Application Evaluation, presenting key insights to stakeholders.
  • SureSwift Capital
    User Research Coordinator
    SureSwift Capital
    Jul 2021 - Dec 2022 (1 year 6 months)
    • Supported the CX team at MeetEdgar through a successful acquisition by SureSwift Capital, achieving high customer satisfaction.
    • Utilized product usage data and customer feedback to launch a weekly product demo series, increasing trial conversions.
    • Collaborated with leadership and team members to ensure a smooth transition and maintain customer satisfaction.
  • Suiteness
    Data Specialist
    Suiteness
    Nov 2018 - Jun 2019 (8 months)
    • Compiled precise partner data to drive high performance value for customers at Suiteness.
    • Orchestrated monthly internal "Anti-Reading Group" workshops to celebrate knowledge.
  • MeetEdgar
    User Research Coordinator
    MeetEdgar
    Nov 2016 - Oct 2018 (2 years)
    • Established an agile user research process with usability lead to connect cross-functional teams to customer needs.
    • Conducted surveys, interviews, and remote usability tests to create internal reports and customer-facing case studies.
    • Developed a product feedback database to steer product, marketing, and support teams towards success.
  • The Urban Collaborative, LLC
    Assistant Planner
    The Urban Collaborative, LLC
    Feb 2014 - Aug 2016 (2 years 7 months)
    • Facilitated participatory design workshops for federal agency stakeholders, including military and NASA personnel.
    • Produced impactful design deliverables using AutoCAD, Adobe Suite, and GIS software.
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