Shan Luo

Sales Operations Manager

Amazon

Jan 2025 - Current (1 year 9 months)

Manager, Sales Operations & Analytics

Calendly

Jan 2023 - Jan 2024 (1 year 1 month)

- Reporting & Dashboards: Designed and implemented sales analytics strategy and roadmap, automated reporting processes, and established interactive dashboards in Mode and Tableau to support QBRs, MBRs, and sales weekly calls - Pipeline Management: Set key metrics for pipeline management, designed and created pipeline dashboards and scorecards, conducted deep-dive analyses, presented the insights in bi-weekly pipeline meetings, and collaborated with Marketing team on pipeline generation initiatives - Revenue Forecast: Led weekly forecast review meetings with sales executives and managers, employing Clari’s AI-driven forecasting tool to enhance sales prediction - Data Management: Partnered with the data team to consolidate, restructure and st

Global Planning & Insights Manager

Asana

Oct 2021 - Nov 2022 (1 year 2 months)

- Reporting & Dashboards: Developed and standardized global sales dashboards and reports for GTM planning and QBR/MBR meetings - Pipeline Management: Built Tops-down and Bottoms-up models to set pipeline targets, established key metrics, published scorecards to monitor pipeline health, owned pipeline meetings, and drove cross-functional collaborations on PipeGen - Data Analysis: Conducted ad-hoc modeling reviews with sales management to provide insights and recommendations - ETL: Orchestrated the end-to-end development and standardization of sales data models, ensuring data hygiene and the creation of sales reports and dashboards

Senior Manager Sales Operations

Maxim Integrated

Apr 2021 - Sep 2021 (6 months)

- Leadership, Reporting & Dashboards: Led analytics team to design, standardize and create sales performance reports to provide the signal source of truth. Published exceptional reports to keep sales data integrity - Data Analysis: Developed quantitative analysis (sales ROI analysis, Pipeline analysis) and conducted quarterly reviews with sales executives to identify problematic areas and deliver actionable insights - Cross-functional Collaboration: Worked with Data Scientists to apply machine learning algorithms to improve sales productivity - Project Management: Recognized opportunities and partnered closely with IT on improving Sales CRM (MS Dynamics) and automating key processes. Managed projects plans and schedules and ensured successf

Sales Operations Manager

Maxim Integrated

Nov 2018 - Apr 2021 (2 years 6 months)

Senior Business Analyst

Cypress Semiconductor Corporation

Jul 2013 - Nov 2018 (5 years 5 months)

- Designed and implemented data modeling experiments (5 Year Revenue Forecast, ROI Analysis, Demand vs Capacity Forecast, Pricing Analysis) to provide strategic planning guidance to executive team - Initiated and developed sales pipeline database and sales performance dashboard with Excel VBA and Access for Cypress Foundry Solutions BU. The revenue of this BU grows from $1M/quarter to $4.5M/quarter in 2 years - Created weekly ad hoc revenue tracking reports and presented the revenue status and key issues to BU Director, Head of Sales, Customer Manager Lead and Engineering Lead to ensure reaching the revenue target - Generated Annual Operation Planning (AOP) , Begin of Quarter Planning (BOQ) and End of Quarter Planning (EOQ) for BU with Fina

Product Marketing Engineer

Cypress Semiconductor Corporation

Jan 2013 - Jul 2013 (7 months)

- Conducted competitive analysis to identify product positioning and penetration strategies for new products - Engaged with product managers weekly to identify growth opportunities and monitor KPIs - Led global cross-functional teams of Touch Screen new products to ensure timely availability of silicon and kit - Streamlined corporate processes of implementing new sales opportunities, reducing response time by 40%

Pricing Analyst

Radial Inc.

Jul 2012 - Dec 2012 (6 months)

- Launched and delivered operational performance matrix and quantifiable peak time workload forecast model, optimized team resource allocation during peak time, improving team efficiency by 15% - Discussed and determined pricing strategies with E-commerce clients and implemented them into execution - Worked collaboratively with various internal resources to resolve customer pricing related issues

Project Manager Assistant / Summer intern

Bayer

Jun 2011 - Aug 2011 (3 months)

- Optimized project planning and resource allocation using MS Project, reducing project duration by 25% - Interviewed project stakeholders from all levels, creating solid project buy-in - Led a group of 6 to check project progress, keeping the project on track - Updated project schedules, ensuring accuracy of task information

Supply Chain Data Analyst / Co-op

Sony Mobile Communications

Sep 2009 - May 2010 (9 months)

- Compiled Key Performance Indicator (KPI) reports for department executives, improving performance management of 102 suppliers and 43 vendors - Leveraged reports and procedures to determine potential risks in the supply chain system - Refreshed SAP procurement systems, keeping accurate pricing, lead-time and SKU number information

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Logistics Assistant / Summer Intern

Beijing Kawin Technology Company

Jun 2009 - Aug 2009 (3 months)

- Developed Min / Max inventory boundaries according to company best practice, achieving optimized inventory level for 240 components - Analyzed production demand for procurement planning, developing flexible purchasing plans - Selected new logistics providers from 18 logistics companies using AHP, decreasing logistics costs by 15%

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Shan Luo

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