Randi Mansell

Senior Manager, Implementations

BUILT

May 2026 - Current (6 months)

Lead Lending Implementation teams responsible for onboarding and enabling lending clients on Built’s platform, with a focus on scalable delivery, operational excellence, and long-term client success. Partner cross-functionally across Product, Sales, Account Management, and Operations to improve implementation workflows, enhance client outcomes, and identify opportunities for expansion early in the client lifecycle.

Key focus areas include:
• Leading and developing high-performing client-facing teams
• Driving scalable implementation strategies and operational improvements
• Enhancing client experiences through consultative engagement
• Leveraging AI-enabled workflows and automation to improve efficiency and c

Manager, Client Success

BUILT

Jan 2023 - May 2026 (3 years 5 months)

Promoted to Manager of Client Success within 12 months due to exceptional performance in a Senior role, I lead a team of six Client Success Managers overseeing a portfolio of over $16M in ARR across 200 SMB, Mid-Market, and Enterprise construction lending clients. My focus is on driving client growth and retention through strategic initiatives that promote adoption, upsell, and cross-sell opportunities. I have established key performance indicators (KPIs) to improve operational efficiency and foster the professional development of my team.

One of my key achievements includes developing a scalable 1-to-many program for our SMB client base, resulting in a 98% retention rate, surpassing the company OKR of 95%. Additionally, I collab

Senior Client Success Manager

BUILT

Sep 2022 - Jan 2023 (5 months)

As a Client Success Manager and later Senior Client Success Manager, I served as a strategic partner to 12 key clients, managing a combined CARR of $3.2M, including some of the top 10 U.S. and Canadian construction lenders. Over three years, I achieved a 100% renewal rate by facilitating renewals, negotiating price increases, and identifying upsell opportunities that resulted in a 30-50% increase in account value.

I designed and launched a comprehensive Client Success onboarding curriculum, reducing onboarding time by 50% and saving $130K per new hire. To support team growth and development, I also established a mentorship program, creating leadership opportunities for tenured Client Success Managers and enabling scalable team ex

Client Success Manager

BUILT

Sep 2021 - Sep 2022 (1 year 1 month)

Account Manager

Fathom

Mar 2020 - Sep 2021 (1 year 7 months)

I supported accounting firms in North America shifting to cloud-based advisory services and in need of scalable reporting and analysis systems. By providing ongoing training, guidance, and support I helped firms to transition their clients to Fathom's best in class analysis and reporting technology, and educated partners about how they can grow their practices utilizing Fathom's robust tools and reports.

Fathom is a management reporting and financial analysis tool, which helps you to assess business performance, monitor trends and identify improvement opportunities.

Fathom provides a suite of in-depth analysis tools and metrics which help you see exactly how well your business is performing. These tools and metrics hel

Grade Team Lead

Classical Charter Schools

Jun 2015 - Aug 2019 (4 years 3 months)

As a Grade Team Leaders at South Bronx Classical Charter School, I managed and coached an urgent, vision driven, and highly effective team of fifteen teachers and 60 students to achieve State-high educational outcomes. Using in person observation and performance rubrics, I evaluated my team's success and developed plans to improve their impact on students. I played a central role in writing and revising scripted curriculum based on internal assessments and student performance results. I worked with school leadership to develop professional development opportunities for my team as well as to improve actual systems to support underperforming scholars. Under my leadership my students performed at >90% on State Performance Assessments compar

High School French Teacher

Tuscaloosa City Schools

Aug 2013 - Jun 2015 (1 year 11 months)

As a High School French Teacher, I worked independently between two school sites to bring French instruction to students in 9-12th grade. In this role, I developed curriculum using TPRS (Teaching Proficiency through Reading and Storytelling) and TPR (Total Physical Response)principles to develop proficient French speakers. I planned and raised over $15,000 to lead a 10-day cultural exchange program to France for nine students through EF Tours.

Teach for America Corps Member

Teach For America

Jun 2013 - Jun 2015 (2 years 1 month)

I was selected from approximately 50,000 undergraduate and professional applicants nationwide to teach in under-resourced public schools in the United States. As part of Teach For America, I participated in an intensive summer training program in Mississippi to develop the skills and knowledge needed to achieve significant gains in student achievement. Additionally, I engaged in ongoing professional development activities throughout my two-year tenure, including diversity training, curriculum development, engagement, and classroom management.

Americorps Member

AmeriCorps

Jun 2013 - Jun 2015 (2 years 1 month)

I participated in AmeriCorps as part of the Teach For America Alabama Cohort of 2013.

Intern Case Manage

CroixRouge française

Mar 2012 - Jul 2012 (5 months)

-Coordinated services including housing, food/clothing, legal, and translation for individuals experiencing homelessness or those seeking asylum
- Connected clients with relevant services within the Red Cross and in the greater Lille community
- Maintained detailed records of services provided in order to conduct follow up interviews
- Translated legal documents including birth certificates, marriage licences, health records, and letters of asylum under the supervision of a licensed translator

Intern: Ex-Offender Reentry Program

Boaz and Ruth

Dec 2009 - May 2013 (3 years 6 months)

- Designed curriculum and led training in literacy, restaurant/store management, and interview preparedness for formerly incarcerated individuals
- Co-wrote, designed, and published the annual report
- Organized community events including the annual Gala, fundraiser walk, and informational workshops on the University of Richmond campus
-Mentored and trained university volunteers and interns

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Randi Mansell

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