Thomas Cunningham

Senior business leader with in-depth performance management and business acumen skills. Fosters open communication, coaching, and development skills to build a strong leadership team between various work groups. Capable of overseeing operating systems including policies, procedures, and operating structure. Demonstrates successful aptitude for problem analysis and decision-making. Maintains accountability for customer satisfaction throughout all levels by making clear commitments and ensuring delivery of services. Specialties: Process Development/Improvement Human Capital Measurement Key Customer/Client Retention Performance Management Organizational Leadership Executive Consultation Workforce Management Best Practices Customer Experience