Daniel Polanco Rodriguez

IT Support Specialist

Sundial

Jan 2025 - Current (1 year 10 months)

As an IT and Website Manager, I am responsible for ensuring the seamless operation of online platforms and IT infrastructure while enhancing user experience and organizational efficiency. My role includes: - Creating and managing new forms to improve data collection and workflows. - Troubleshooting technical issues to ensure uninterrupted services. - Overseeing IT infrastructure and maintaining website hosting for optimal performance. - Managing cybersecurity to safeguard systems against potential threats. - Implementing new technology tools to improve operations and user engagement. - Conducting backup and recovery management to ensure business continuity. - Ensuring data security and privacy compliance. - Publishing newsletters, event cal

IT Suport Specialist

Source

Jan 2025 - Current (1 year 10 months)

As an IT and Website Manager, I am responsible for ensuring the seamless operation of online platforms and IT infrastructure while enhancing user experience and organizational efficiency. My role includes: - Creating and managing new forms to improve data collection and workflows. - Troubleshooting technical issues to ensure uninterrupted services. - Overseeing IT infrastructure and maintaining website hosting for optimal performance. - Managing cybersecurity to safeguard systems against potential threats. - Implementing new technology tools to improve operations and user engagement. - Conducting backup and recovery management to ensure business continuity. - Ensuring data security and privacy compliance. - Publishing newsletters, event cal

I

IT Concierge Analyst

Dec 2022 - Sep 2024 (1 year 10 months)

Provide exceptional technical support as the first point of contact for technology related inquiries. - Manage IT incidents using ticketing tools, ensuring timely and effective responses. - Offer remote assistance to troubleshoot hardware and software issues, maintaining operational continuity. - Oversee the installation and configuration of computers and peripherals. - Develop and conduct training sessions on new technologies and IT security policies. - Collaborate with other departments to meet technology requirements effectively. - Participate in technology projects implementations, addressing user needs. - Maintain accurate records of incidents, solutions, and infrastructure changes. - Assist in evaluating and recommending new tools lo

Help Desk Support Specialist

Phoenix Tower International

Jul 2019 - Jan 2022 (2 years 7 months)

- Provided technical assistance and support for incoming queries related to computer systems, software and hardware. - Resolved user issues in a timely manner via remote access or onsite visits. - Configured, maintained and troubleshot printers. laptops, desktops and other peripherals. - Installed operating systems, software applications and system upgrades according to established procedures. - Assisted users with installation of application packages as needed. - Performed system backups and data recovery operations when necessary. - Developed, tested and implemented new technologies in the organization's IT infrastructure. - Generated reports on help desk activities for management review purposes. Show less

N

NOC Help Desk Internet WiMAX - LTE / VoIP Supervisor

Sep 2010 - Jul 2018 (7 years 11 months)

- Directed and supervised team of 15 employees in daily operations. - Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows. - Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions. - Tracked progress on projects and provided timely feedback to staff members. - Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary. - Monitored employee productivity levels on a regular basis to identify areas of improvement. Show less

Daniel Polanco Rodriguez

About

Detail

Timeline

Résumé

Daniel Polanco Rodriguez

About

Detail

Behavioral traits