Houssem Jerbi

IT Engineer

Mistral AI

May 2025 - Current (1 year 6 months)

- Overseeing global IT operations for a fast-growing team of 450+ employees and contractors across multiple regions.
- Designed and implemented an MDM system using Kandji, covering 450+ devices to ensure security, compliance, and streamlined provisioning.
- Built and automated onboarding and offboarding processes using n8n, enabling seamless transitions and reducing manual effort.
- Managed Google Workspace, Slack, and Notion to support collaboration and productivity across the organization.
- Implemented Siit as the centralized IT ticketing platform, improving support workflows and issue resolution times.
- Designed, installed, and actively manage network infrastructures in US, France, UK, and Singapore, ensuring s

Senior IT System Engineer

BlaBlaCar

Mar 2023 - May 2025 (2 years 3 months)

• System:

Task automation via "Workato"
Creation of Powershell scripts
Writing technical procedures on Confluence
Implementation of the ToriiHQ solution with the provider:
Integration of our various SAAS applications (Azure AD, Datadog, etc.)
Deployment of the Chrome extension via Google Workspace
Deployment of the extension via JAMF
• Administration of the Azure platform:

Management of Azure AD: (Users, groups, conditional access)
• Administration and operation of EMM Microsoft Endpoint Manager:

Management of Device Enrollments
Management of Autopilot deployments
PC Management
Management and deployment of Application Packages
Setting up device comp

Founder

Nexits

Aug 2022 - Current (4 years 3 months)

- Conceptualized Nexits to transform how companies manage the lifecycle of IT equipment.
- Designed a platform to simplify ordering, delivery, retrieval, and support of computer hardware for businesses.
- Developed a feature for automated “Welcome Packs” to streamline onboarding for new employees.
- Built relationships with hardware suppliers to enable multi-vendor procurement options.
- Structured logistics workflows to ensure smooth deployment and end-of-contract equipment recovery.
- Planned a responsive after-sales support system focused on long-term client satisfaction.
- Assembled a core team to drive product development, operations, and client engagement.
- Engaged with potential clients to validate

Local Support Technician L2

Campari Group

May 2021

• Preparation of new tablets and PCs
• Migration of mailboxes
• Migration of user accounts to a new domain
• Migration of laptops and pro surfaces
• Configuration of printers on the new Campari network
• Processing of tickets via service now
• Processing requests from VIP users
• Solving problems related to certain applications and software such as SAP GUI and pfenix
• Configuring printer scans
• Solving problems in the active directory

Support Technician

Diesel

Jan 2021 - Apr 2021 (4 months)

• PC preparation, mastering, data recovery, configuration and replacement.
• Preparation of MAC, data recovery, configuration, replacement, reset, improvement.
• Support to new hire \ users on Office, Outlook, Microsoft Teams, Skype for Business, OneDrive.
• Installation of windows updates, as well as software
• Configuration and installation of printers
• Management of interventions for technicians with users
• Creation of procedures for this software
• Preparation of iPhones 7, 8, 8s, XR, 11, 12
• Enrollment of iPhones
• Manage and control PCs remotely via teamviewer
• Manage incidents on time.
• Process VIP requests from my site
• Ticket management via Erizon (Manage tasks and i

Deployment Technician

Nexity

Sep 2020

• Migration of workstations from windows 7 to windows 10.
• Configuration of workstations.
• Installation of applications.
• Migration of outlook emails via bittitan.
• Migration of mailboxes shared via the .PST file.
• Data transfer.
• Replacement of certain new positions with new positions.
• Installation of printers.

Technical environment: Windows 10, Windows 7, Office 360, Outlook, Bittitan.

Local Support Technician L2

Kering

Feb 2020 - Jul 2020 (6 months)

• Management of the Orange portal (order blank lines, increase the package, termination of the line, allocation of blank lines to Kering or Balenciaga packages, registration of telephone lines and suspension of lines).
• Management of the SAP Identity Management portal in creating accounts, modifying accounts, adding or removing permissions on certain servers and others or licenses on certain software
• MDM portal management (create, modify and delete accounts and permissions for iPhones and iPads).
• Management of the UPS portal to send and follow-up of parcels to be sent.
• Resolve user issues on site.
• Telecommuting: Manage tickets based on COVID-19 requests.
• Manage incidents on time.
• Preparation o

Web developer

freelance

Oct 2019 - Dec 2019 (3 months)

• Website creation.
• Website development.
• Technical support.
• Telephone support.
• Fixed bugs.
• Tools update.
• Add new technologies and new functions.
• Order management.
• Database management.
• Customer management.
• Coding.

Technical environment: Wordpress, HTML, CSS, Linux, MySQL, Scripting, Windows10.

Video game developer

FiveM

Aug 2019

• Installation of the virtual server.
• Virtual server configuration.
• Development of the FiveM server
• Set up Scripts
• Script coding
• Fixed bugs.
• Server optimization.

Technical environment: LUA, Scripting, Windows server 2019, MySQL, Scripting, Windows10, NotePad++, Sublime Text, PHP.

Deployment Technician

Carrefour

Jan 2019 - Mar 2019 (3 months)

• Installation and configuration RUGGED Terminals
• Material stock management.
• Material inventories.

Technical environment: Windows 10, Office 2016, Easyvista, Lotus Notes.

Mobile Deployment Technician

GMF Assurances Groupe Covéa

Nov 2018 - Dec 2018 (2 months)

• Installation Windows 10 tablets
• Smartphone installation and configuration (Iphone, Samsung)
• Assistance and Intervention with users.

Technical environment: Windows 10, Office 2016, Android, Apple.

User support technician

Axa

Sep 2018 - Oct 2018 (2 months)

• PC preparation, mastering, data recovery, configuration and replacement.
• Office user support, networks, printers, screens, CPU\PC.
• Installation, configuration and maintenance of local/network printers.
• Installation and configuration of business applications according to the customer's procedure.
• Management of interventions for technicians in external agencies.
• Material stock management with Asset Center.

Technical environment: Windows XP\7\, Office 2007\2010

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Houssem Jerbi

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