Representative, Operations (Advisor I, Email Support)
Concentrix Daksh Services India Private Limited
Jun 2024 - Oct 2024 (5 months)
Role: Representative, Operations (Advisor I)
Managed high-volume corporate operations and professional correspondence within a global MNC framework. While this was an operational role, it provided a foundational understanding of professional discipline, workplace culture, and stakeholder management.
Key Responsibilities & HR-Transferable Skills:
Professional Communication: Managed complex email correspondence for global clients, maintaining a good quality score in linguistic precision and corporate etiquette.
Conflict Resolution: Acted as a primary point of contact for grievance handling and query resolution, utilizing de-escalation techniques and professional empathy.
Compliance & Data Privacy: Strictly adhered to organizational SLAs