Antonio Avila

Global Director, Customer Success & Support

Time Doctor

Oct 2023 - Current (3 years)

Client Success, Team Lead for North America and Latin America

Time Doctor

Jan 2022 - Oct 2023 (1 year 10 months)

Sr. Client Success Manager

Time Doctor

Jun 2021 - Jan 2022 (8 months)

Sr. Customer Success Manager

Complion

Mar 2020 - Jun 2021 (1 year 4 months)

Responsible for the overall success, growth, and retention of Complion eRegulatory for our Enterprise Clients, who are leaders in Clinical Research, and amongst the most prestigious Cancer Centers, Hospital Systems, Academic Medical Centers, Clinical Research Organizations, and Multi-Site Research Organizations in the world. Additionally, responsible for leading and contributing to the continuous growth and development of Customer Success within Complion, while constantly driving towards delivering value and the best Customer Experience.

Associate Manager, Customer Success

OEC

Nov 2018 - Mar 2020 (1 year 5 months)

Provided leadership, coaching, and professional development for a team of 12-16 Customer Success Specialists that were highly focused on delivering quick time to value, while driving towards desired customer outcomes, and ensuring a great overall customer experience. Partnered with internal stakeholders to develop and execute strategies for successful product development, marketing, and adoption of all OEC products. Contributed to the overall growth of Customer Success throughout the entire organization, specifically through partnering with my leadership team to continuously develop and implement processes and procedures with a dedicated focus on Customer Success and Retention.

Small Business Sales Consultant

Att

Sep 2011 - Nov 2016 (5 years 3 months)

Daily duties include but are not limited to fielding incoming calls from prospective and current small business customers through high-volume inbound call center. Average contact with 30-40 customers daily. Experienced immediate success in generating new revenue then eventually became stronger at solution selling through fact finding, creating a need, and proving a strong product recommendation that would help customers grow their businesses. Top 5 out of 60-70 peers in total yearly revenue, finishing over 130% year to date in every year and finishing well above target in all individual metrics.

OEM Customer Success Manager

OEConnection OEC

Feb 2018 - Nov 2018 (10 months)

Acts as a real-time post-sale consultative partner to OEM customers and ensures a positive experience by maximizing value and benefit of product or service offerings. Maintains a deep knowledge of OEM industry, product, and role in the market. Assists in OEM onboarding, new OEM implementations and training and program performance reviews to ensure client experience is seamless and consistent. Stays proactively engaged with OEMs to ensure product or service is functioning as intended and adding expected value. Tracks success through metrics to help manage program performance to objectives. Works cross functionally with National Accounts, Product, Direct Sales, Marketing and Account Support teams to ensure key tasks are being managed succ

L

Academic Sales Representative

LexiComp

Jan 2006 - Jan 2011 (5 years 1 month)

Began career as Tech Support Specialist. After less then a year, moved to inside sales then to outside sales as an Academic Sales Representative. Main objective of Academic Sales Representative was to grow revenue and increase product awareness by penetrating academic market; pharmacy, dental, nursing, and medical schools. This was done through daily prospecting for new business, attending trade shows, and effective product demonstrations via on-site visits or web conferencing. Maintained a well balanced approach of pursuing large site license contracts by securing meetings with key decision makers of school administration, as well as effective product demonstrations to large student groups of 30-150 attendees. Throughout tenure, helped gro

Risk Operations

KeyBank

Apr 2011 - Sep 2011 (6 months)

Offered solutions and assistance to customers experiencing difficulties with auto loans, mortgages, and home equity lines. Experienced immediate success as a top performer in my group. In a short period of time I advanced through different stages of collections and positions with increased responsibility. Quickly became a leader amongst my peers and a top performer due to comfort level in dealing with customers, overcoming objections, ability to stress urgency, and ability to understand and prioritize departmental goals and keys to success.

About

Detail

Timeline

Résumé

Antonio Avila

About

Detail

Behavioral traits