Tiana Taylor
About
Detail
Customer Success @ CrewAI | Driving AI Transformation
San Diego, California, United States
Résumé
Jobs
verified_user
0% verified
Customer Success Team LeadCrewAIJun 2026 - Current (5 months)- Customer Success ManagerCrewAIApr 2026 - Jun 2026 (3 months)
- Customer Success Manager, Strategic AccountsWriterJan 2025 - Apr 2026 (1 year 4 months)Writer is where the world’s leading enterprises orchestrate AI-powered work. With Writer’s end-to-end platform, teams can build, activate, and supervise AI agents that are grounded in their company’s data and fueled by Writer’s enterprise-grade LLMs. From faster product launches to deeper financial research to better clinical trials, companies are quickly transforming their most important business processes for the AI era in partnership with Writer.
Founded in 2020, Writer delivers unmatched ROI for hundreds of customers like Accenture, Intuit, Mars, Marriott, Uber, and Vanguard and is backed by investors including Premji Invest, Radical Ventures, ICONIQ Growth, Insight Partners, Balderton, B Capital, Salesforce Ventures, Adobe V - Enterprise Customer Success ManagerWriterOct 2023 - Jan 2025 (1 year 4 months)• Drove enterprise AI transformation and value realization for Fortune 50-100 accounts by acting as strategic trusted advisor to C-suite executives, conducting impact analysis through customer surveys and executive business reviews, while scaling activation frameworks and repeatable playbooks that accelerate production deployment from initial kickoff to measurable ROI delivery
• Orchestrated cross-functional AI adoption programs by building executive relationships that establish AI as top organizational priority, partnering with cross functional teams on adoption strategy, managing complex stakeholder ecosystems, and proactively identifying expansion opportunities through consultative approach to use case prioritization and technical c - Success Architect, Financial ServicesSalesforceMay 2022 - Oct 2023 (1 year 6 months)
- Principal Customer Success Manager, Industries — QuipSalesforceJun 2021 - May 2022 (1 year)
- Interim Director of Commercial Customer SuccessTealiumDec 2020 - May 2021 (6 months)• Chosen to be an interim member of the leadership team, while the Director of Commercial Customer Success was on leave.
• Assumed management of a portion of the Commercial Customer Success team, while maintaining current book of business.
• Managed and owned business processes while overseeing the functional relationship with Commercial Sales Leadership and other stakeholders across Tealium. - Customer Success ManagerTealiumMay 2020 - Jun 2021 (1 year 2 months)
- Manager of Customer SuccessHolonisJan 2017 - May 2020 (3 years 5 months)
- Customer Success ManagerHolonisJan 2016 - Jan 2017 (1 year 1 month)
- Senior Marketing SpecialistHolonisMay 2015 - Jan 2016 (9 months)
- Marketing SpecialistHolonisJan 2015 - May 2015 (5 months)
- Assistant Manager, Men's SportswearNordstromSep 2014 - Jan 2015 (5 months)
- Assistant Manager, Women's DepartmentNordstromMay 2014 - Sep 2014 (5 months)
- SalespersonNordstromSep 2013 - May 2014 (9 months)
Education
verified_user
0% verified
- Bachelor of Arts - BA, JournalismSan Diego State University
- Bachelor of Science - BS, Political Science and GovernmentSan Diego State University