Richard Bennett

EMEA Vice President, Pre-Sales & Solutions Architecture

OutSystems

Nov 2023 - Mar 2025 (1 year 5 months)

For 20 years, OutSystems has been helping customers transform big ideas into great software. Having recently joined I am now responsible for the Pre-sales & solutions architecture teams across Europe, Middle East and Africa. By focusing on the use cases for every industry, these incredible solutions architects are at the bleeding edge of what modern applications can accomplish in the real world. Then, through cloud provisioning at infinite scale this world-leading LoCode platform is pushing the boundaries of GenAI as we revolutionise coding and application development to deliver Indispensable Innovation. https://www.outsystems.com/industries/ Reach out to me for more information or just to get back in touch +44 (0) 78 27 25 05 68

Head of Industry Solutions & Strategy - Europe, Middle East and Africa

VMware

Aug 2015 - Nov 2023 (8 years 4 months)

I am responsible for developing VMware’s Industry Solutions and repeatable technology strategy across Europe, Middle East & Africa. This group of c-level consultants develops industry-insights to guide clients in the acceleration of their digital foundation & technology solutions to drive business transformation and investment decisions. The industry team works closely with customers to create market-leading technology strategies which significantly reduce the risk associated with delivering innovation both within organizations and with their customers. Furthermore, we deliver critical industry insights which help differentiate our customers’ and partners' view in the delivery of global operations vs. customer experience Bringing more th

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EMEA CTO

avaya

Jan 2013 - May 2014 (1 year 5 months)

As EMEA CTO Leader, I co-ordinated the activities to drive strategic sales. In addition we built sales enablement to grow strategic engagements in critical clients. This meant building an engagement strategy in key accounts to maximise the potential for the client in a broad range of multivendor technologies, by placing Avaya at the core of the customer. This framework of transparent engagement, with clear, measured, metrics for success created sales growth with sales, pre-sales and services delivery for: • Customer Interactions and Executive Engagements • Avaya Partner support and enablement • Strategic (12-36m) Sales planning for Avaya Solutions As a CTO team we provided and positioned Avaya Global Solutions consistently in critical a

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EMEA Director (Unified Communications and Collaboration Teams)

avaya

Sep 2011 - Dec 2013 (2 years 4 months)

Moved from leading technical operations and channle partner implementation in Global Accounts to head up the EMEA Unified Communication and Collaboration PreSales and TechOps team - focusing around Future Cases, Strategy and building our EMEA direct and indirect (partner led) business around Customer Experience, Unified Communications (UC) and Collaboration Created partner enablement programmes driving channel approach to market and changing the conversation to cross-selling across the vendor portfolio. This included solutions integration for contact centre strategies and customer experience engineering. Responsible for also blending our vendor engagement model with that of the channel partners to more broadly drive client sales and integ

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EMEA Strategic Director

Network Training Solutions NTS

Sep 2009 - Nov 2010 (1 year 3 months)

I joined NTS in October and we were the only EMEA and US training and consultancy partner We created and delivered Collaboration consultancy and channel partner enablement/training programmes in conjunction with vendors such as Cisco, Avaya and Microsoft. To this day NTS hold the rights to the service provider portfolio and development including multivendor integration, with Cisco due to excellence and management of enablement delivery to n vague customer satisfaction score of 4.8/5.0 - This programme specifically was designed to create and grow associate and professional business partners to both design and implement Cisco solutions and was the first of it's kind In addition we created and managed elements of the Cisco Learning progra

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EMEA Technical Operations Director (Global Account Organisation)

avaya

Nov 2010 - Sep 2011 (11 months)

Director of Technical Operations for Global Accounts Organisation, with strategic focus around Global vendor and market trends in Collaboration, Unified Communications and Business Transformation. Responsible for running the TechOps Sales Engineering and wider teams to deliver 36 month account planning, in country resourcing for sales and pre-sales teams globally or by enabling the channel partners to deliver in conjunction with the Avaya GAO teams We created and then ensured transparent, risk mitigated execution of customer solutions spanning contact centre, UC and Collaboration (inc video). We also grew the global partners to be able to support professional services and manage client implementation to augment the Avaya PS offerings and

Services and Consultancy Manager

Fast Lane

Dec 2004 - Jun 2006 (1 year 7 months)

Responsible for the strategy, development and management of Cisco consultancy and blended learning offerings to create and drive channel partner services Managed onsite consultants and consltancy parterships to provide solutions based around Cisco Unified Communications, Collaboration and Cisco Rich Media networking Memeber of the strategic management team for the overall business inluding CLSP level Cisco Training and Closed course solutions for major Cisco partners

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Principal Trainer and Consultant

Horizon MTS

Jan 1998 - Jan 2003 (5 years 1 month)

Delivered market leading Training Courses and developed industry recognised (and still used today) training curriculum including Cisco IPT/UC, Multivendor, Business CxO briefing sessions and Applied Business Technology classes for vendors and vendor-channel-partners Managed relationships in the form of learning, education and enablement programmes to enhance partner ecosystems and grow business potential of indirect channels for Cisco Partners.

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Owner & Managing Director

IANAS Consulting

Jan 2002 - Aug 2015 (13 years 8 months)

We created IANAS to change the conversation with customers. To help our customers change their own conversation. Change the Conversation means looking beyond mere products and services up to business transforming ideas, strategies and futures. We have consulted with the some of the largest and some of the most agile businesses, across all verticals world wide since 2002. Each time we have found the truth in the Customer Experience impact of well thought out business futures, augmented by, but not defined by technologies. We are focussed upon delivery of customer experience and user software solutions.Typically, this always touches upon; innovation solutions, change management, interim CIO and technology merger projects, multivendor colla

Richard Bennett

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