S

Shimirah Slaughter

About

Detail

Dynamic Customer Service Specialist
Houston, Texas, United States
Contact Shimirah regarding: 
work
Full-time jobs

Timeline

work
Job

Résumé

Jobs verified_user 0% verified
  • United Healthcare
    Customer Support Specialist
    United Healthcare
    Apr 2021 - Current (5 years 7 months)
    Resolve 60+ member inquiries daily regarding claims, billing, and benefits, maintaining a 98% satisfaction rate. Ensure HIPAA compliance while managing sensitive customer data. Mentor new hires, reducing training time by 20% and improving team productivity. Houston, TX
  • C
    Call Center Representative
    Comcast Xfinity
    Feb 2018 - Mar 2021 (3 years 2 months)
    Handled 80+ inbound calls daily, supporting billing, service upgrades, and technical issues. Ranked in top 10% for call resolution and quality metrics. Increased customer retention by resolving escalations and promoting upgraded packages. Houston, TX
  • H
    Customer Service Associate
    H-E-B grocery
    Jun 2014 - Jan 2018 (3 years 8 months)
    Assisted customers with purchases, returns, and program inquiries in a high-traffic retail setting. Awarded Employee of the Month four times for outstanding service and reliability. Supported checkout, stock management, and customer engagement duties. Houston, TX
Education verified_user 0% verified
  • D
    High School Diploma
    Dawson High School
    Pearland, TX
This is a community-created genome.