Kenneth Kerns

Head of Front Office Technology

EverCommerce

May 2025 - Current (1 year 4 months)

Senior Manager, Functional Lead (Salesforce & Cloud Applications)

Brother USA

Jul 2021 - May 2025 (3 years 11 months)

Platform Owner, Architect, Development Lead, and principal administrator for multiple Salesforce systems supporting marketing, sales, and service operations across various business units and countries.

Executive Manager - Technical

Hexagon Safety Infrastructure

Feb 2017 - Jul 2021 (4 years 6 months)

Deliver strategic directions for multiple projects concurrently, including customer support portal, case management system, quoting, contracts, and product management modules. Ensure maximum uptime and stability of company IT infrastructure, including application and systems operations. Analyze current solutions and proposed enhancements to increase business value, optimize performance, and enhance quality. Formulate and maintain technical specifications and documentation to secure procedures and prevent system failures. Introduce continuous process improvement initiatives to deliver competitive advantage and increase productivity metrics. Promote cross-functional collaboration to amplify systems performance, resolve issues and design creat

Subject Matter Expert IV

Hexagon Safety Infrastructure

Aug 2009 - Feb 2017 (7 years 7 months)

Provided strategic planning, supervision and guidance for system development and integration projects. Managed development backlog, coordinated with distributed team, and led change control board. Analyzed project requirements and communicated functionality by collaborating with senior management. Managed teams to build Siebel integrations to JIRA, Vertex, Microsoft GreatPlains Dynamics, Deltek CostPoint, Oracle Knowledge Management, Reprise, Flexera, and Active Directory.

Project Manager, Architect, Technical Manager

Perficient

Oct 2006 - Aug 2009 (2 years 11 months)

Managed project budgets and introduced initial detailed requirements. Ensured designs and configurations synchronization with Oracle provided functionality by conducting robust deliverable review. Delivered strategic system management solution to diverse range of clients, including high technology, manufacturing, government, semi-conductor, and biomedical industries.

T

Siebel Development Lead

Tier Innovation

Jan 2006 - Jan 2007 (1 year 1 month)

Sr. Siebel Developer

Ingersoll Rand Security Technologies

May 2005 - Sep 2006 (1 year 5 months)

Sr. Programmer/Analyst (Siebel/Lotus Notes)

Club Car

Jun 1999 - May 2005 (6 years)

Sr. Programmer/Analyst

Club Car

Jan 1999 - Jan 2005 (6 years 1 month)

Lotus Notes Developer

IBM Global Services

May 1998 - May 1999 (1 year 1 month)

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