Jackson Hill

Senior Technical Account Manager

ClickUp

Mar 2026 - Current (6 months)

Senior Customer Success Manager

GUIDEcx

Sep 2025 - Mar 2026 (7 months)

Customer Success Manager

GUIDEcx

Sep 2023 - Aug 2025 (2 years)

Enterprise Customer Success Manager

go

Jan 2023 - Jul 2023 (7 months)

Enterprise Customer Success Manager

Podium

Apr 2022 - Dec 2022 (9 months)

Senior (Mid Market) Customer Success Manager

Podium

Mar 2021 - Apr 2022 (1 year 2 months)

SMB Customer Success Manager

Podium

Mar 2020 - Mar 2021 (1 year 1 month)

Purchasing and Supply Chain Manager

InnoMark Inc

Sep 2018 - Dec 2019 (1 year 4 months)

• Saved $80,000+ in first year through international strategic sourcing and negotiating purchasing • Increased efficiency companywide by 30% through implementing a project management software • Ran cost analysis reports to identify areas in order to reduce spending and increase revenue • Strategically sourced & purchased full containers of ingredients from China, Samoa, Indonesia, Brazil, Hawaii, etc.

Inside Sales Representative

Allconnect

Feb 2018 - Sep 2018 (8 months)

• Achieved #1 Top Performing New Salesman by selling top tier products • Boosted overall sales revenue used customer-focused sales strategy and made daily sales • 35+ sales on a weekly basis TV, Internet, Home Phone, and Home Security • Generated $5,000+ revenue for business on a weekly basis

Account Development Manager

PrinterLogic

May 2017 - Dec 2017 (8 months)

• Engaged in inside sales activities to quality leads and schedule demos • Developed knowledge of leading industry trends through ongoing industry training • Collaboratively worked with PrinterCloud AE/SE to provide support that maximizes opportunities, and generate sales activity with customers and partners • Managed daily schedule, meetings and agenda, both internal and in conjunction with PrinterCloud team • Managed email communication, messaging, and automated email campaigns as may be required • Collaborated in initiatives designed to source new lead channels and customer growth. • Perform other duties as assigned by PrinterLogic management.

Project Manager

Daplie Inc

Feb 2017 - Apr 2017 (3 months)

• Standardized customer support center by composing articles and FAQ sheet • Informed customers on a daily basis by answering specific product inquiries • Researched companies in China to outsource our product • Helped build a model plan for an Indiegogo campaign for crowdfunding an IOT module

Manager, Customer Success

Vivint Solar

Apr 2015 - Dec 2016 (1 year 9 months)

• Managed a team of 10 CSM's at Vivint Solar, ensuring high levels of customer satisfaction and retention. • Developed a compensation calculator for the CS department, optimizing performance and incentivizing team members. • Enhanced workforce planning tools to maximize schedule efficiencies and resource allocation, resulting in improved productivity. • Played a key role in cross-functional teams for customer projects and software implementations, showcasing strong collaboration skills.

Customer Success Manager

Vivint Solar

Apr 2014 - Apr 2015 (1 year 1 month)

• Managed multiple customers through a complex multi-step process working with internal business partners and keeping the customer informed on a regular and timely basis • Built and maintained a positive relationship with every customer interaction - manages all customer issues and escalations within the outlined scope • Engaged with remote based employees (sales reps, office assistants, operations managers) to successfully schedule, execute and document all field work • Documented all customer account activities within Salesforce.com

Sales Representative

Vivint Smart Home

Apr 2011 - Aug 2011 (5 months)

• Funded over 30 new security/home automation system sales • Generated over $63,000 of profit for Vivint • Presented daily team meeting to motivate team members • Processed paperwork for over 50 accounts • Won a team workhorse competition to earn a free skydiving trip. • Accomplished personal goals set by Regional Manager to earn a $175 incentive

About

Detail

Timeline

Résumé