Sunny Fong
About
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Customer Success @ Kisi
Vancouver, British Columbia, Canada
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Résumé
Jobs
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- SSenior Manager, Digital Customer SuccessJan 2026 - Current (10 months)
Customer Success LeadIntuitive AIMar 2025 - Jan 2026 (11 months)I lead Customer Success with a focus on driving adoption, retention, and expansion for enterprise organizations. Currently at Intuitive AI, I oversee the full post-sales journey, from onboarding to ongoing value realization, while managing high-stakes relationships with Fortune 500 clients. Every piece of waste is a data point and at Intuitive AI, we turn that data into smarter, more sustainable decisions. We're reimagining the future of waste by transforming everyday disposal into an opportunity for impact. Through the power of AI and computer vision, we help cities and organizations lead the way to a cleaner, zero-waste world.- Manager, Customer SuccessKisiApr 2022 - Feb 2025 (2 years 11 months)Built and led the customer success function for a fast-moving SaaS company. Hired, coached, and developed a team that supported mid market to enterprise clients from onboarding through renewal. Collaborated cross-functionally to improve processes and create a strong, customer-focused culture.
- Customer Success LeadOneLocalFeb 2018 - Apr 2022 (4 years 3 months)Managed a team serving SMB and mid-market clients, making sure everyone was set up for success. Focused on team growth, skill development, and creating scalable systems to support a growing customer base. Enjoyed rolling up my sleeves to coach, problem-solve, and help others succeed.
- CSenior Account ManagerC17 GroupMay 2015 - Feb 2018 (2 years 10 months)Oversaw client accounts in the automotive and food sectors, guiding campaigns from idea to execution. Built strong relationships and served as a trusted advisor on media and branding projects.
Education
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- University of Toronto — Bachelor of Arts - BAUniversity of Toronto