Karen Alonso Ortiz

Customer Success Manager with 8+ years of experience supporting both high-volume and strategic customer portfolios across SaaS, technology, and service-driven organizations. I specialize in scaled and digital customer success models focused on adoption, retention, customer health, and long-term value. I believe great Customer Success isn’t about reacting faster, but about setting clear priorities and consistently supporting customer growth over time. I’ve worked across SMB, mid-market, and enterprise accounts, owning post-sale relationships, renewals, and expansion while partnering closely with Sales and Operations. Currently open to remote Customer Success and Key Account Management roles in global, B2B, SaaS environments.