Javier Pérez Messeri

S

ServiceNow Architect / Senior TC

Jul 2024 - Current (2 years 3 months)

● Provide technical leadership
● Implement new requirements on the ServiceNow platform.
● Contribute to governance processes for innovative technologies in the ServiceNow environment.
● Optimize existing technologies for stability, scalability, and cost-effectiveness.
● Provide support for Incidents and stories development

ServiceNow Solution Architect

NextLink Group

Feb 2024 - Jun 2024 (5 months)

● Contribute to governance processes for innovative technologies in the ServiceNow environment.
● Develop project portfolios and solution roadmaps based on business requirements and industry trends.
● Ensure up-to-date architectural governance by reviewing and approving demands and changes.
● Run Proof of Concepts (PoCs) for innovation with cost-benefit evaluations.
● Optimize existing technologies for stability, scalability, and cost-effectiveness.
● Provide technical leadership and implement new requirements on the ServiceNow platform.

Platform Solutions Consultant

NTT DATA North America

Aug 2023 - Jan 2024 (6 months)

Main tasks developed here:

● Manage a team of technical consultants, including: technical guidance, time cards approval/rejection, work assignment
● Managing several client relationship aspects:case support, weekly meetings, reporting, solution approach, account/contract administration (time availability management), understanding their present and future necessities
● Working also as Senior Technical Consultant when needed

ServiceNow Senior Technical Consultant

NTT DATA North America

Sep 2021 - Feb 2024 (2 years 6 months)

Main tasks developed here:
● Approach and resolve complex cases
● Meetings with customers to track their the progress of their tickets
● Mentoring for new joiners for their firststeps in ServiceNow
● Integration with external systems

F

Managing Consultant consulting delivery (ServiceNow)

Fruition Partners - Europe (Aspediens) / Gold ServiceNow Partner

Sep 2014 - Aug 2021 (7 years)

Main tasks:
● ServiceNow Sernior technical consultant with 5+ years of experience
● Incident support leader in Europe(AMS service) for ServiceNow / Primary technical contact for customers
● Customer Support Manager (CSM): in charge of accomplishing SLA's in resolving incidents and team coordination
● Team leader of 10+ people

S

Systems and network administrator

Jul 2011 - Aug 2014 (3 years 2 months)

Main tasks:
● Systems and network administration
● Linux HP servers maintenance
● Security backup administration
● Virtualization (Xen, VMWare)
● High Availability and server redundancy
● Set up network services: DHCP+DNS(Primary and secondary) +LDAP(slapd) high availability,Mail(postfix),SSH/SFTP,Apache,Nginx
● Database management: Postgres and Mysql, SQL Server
● SAP management
● Amazon Web Services management
● Network security
● CISCO Catalyst Routers 2950G and 2960G management
● Scripting using Bash,Perl,Python,awk...
● Alfresco CMS maintenance
● Dropbox for Business
● OpenStack

O

System and network administrator

Official Pharmacist Association of Las Palmas

May 2010 - May 2011 (1 year 1 month)

● System and networking administration running Windows and Linux.
● Provide support to pharmacists to work with electronic prescription system.
● Basic networking services maintenance: DHCP,DNS, Mail(postfix), Apache
● Database management: Postgres and Mysql
● Virtualization (Xen,VMWare, VirtualBox)
● Helpdesk support

Java Programmer

CERN

Nov 2008 - Dec 2009 (1 year 2 months)

● Programming two Java applications to manage the LHC databases(Large Hadron Collider)
● Oracle 8i management

Systems Administrator

Telecable

Feb 2008 - Jan 2010 (2 years)

● System administrator for Telecable de Asturias, running Linux
● Database management: Postgres and Mysql
● Virtualization (Xen)
● Basic network services maintenance: DNS,DHCP,Mail(postfix/qmail)+SSL,Apache
● Helpdesk service(telephonic assistance)

Java programmer

University of Oviedo

Apr 2007 - May 2007 (2 months)

My job here consisted of programming a java application to simulate the bullwhip effect.

C# Programmer

Universidad de Oviedo

Oct 2006 - Jan 2007 (4 months)

My job here consisted of creating a Java application for the Spanish Ministry of Public Works that simulates the time spent on a building evacuation in case of fire

Javier Pérez Messeri

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Javier Pérez Messeri

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