Johann Marquez

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Product Lead & Cofounder

Quennar

Jan 2025 - Current (1 year 7 months)

Quennar enriches AI with cultural intelligence. AI today is powerful, but often lacks context, leading to biases. Quennar was founded to solve this by developing abstracted context layers that bring deeper situational awareness to AI models. By incorporating the latest research, we’re creating AI that understands nuances, adapts intelligently, and reduces bias in real-world applications, ensuring responsible and safe AI development that upholds the essence of humanity.

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Product Manager Advisor

Octy AI

Feb 2024 - Current (2 years 6 months)

Octy AI aims to create affordable, analytical, and comprehensive machine learning toolchains that are simple to integrate with your current system. As a Product Manager Advisor, I'm driving Octy.ai’s product validation process implementing development processes and testing to enhance usability according to user needs with a data-driven approach.

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Product Led Growth Advisor

SIDIS DMS CDP AI CRM

Jan 2024 - Current (2 years 7 months)

SIDIS enables organizations to get value from their data by allowing marketing, product, and engineering teams to provide the best customer experience. As an Advisor, I am leading a product-led growth strategy, merging data and research to refine product lifecycle strategy, enhancing usability, and achieving a precise market fit with comprehensive HealtTech, FinTech, and Retail use cases.

Associate Product Manager

Shopify

May 2022 - Jan 2023 (9 months)

• Boosted capital’s funding volume by an incremental lift of $600k post-launch by spearheading the integration of an interactive chatbot, showcasing a direct impact on revenue through customer engagement strategies • Elevated operational efficiency by 1.5x and significantly reduced reliance on manual operations by leading a cross-functional initiative to automate legal agreement workflows • Designed a financial hardship program to aid merchants, in navigating and obtaining stakeholder consensus in anticipation of the macroeconomic downturn • Created and implemented a strategic prioritization framework, guiding 50+ team members in long-term planning and immediate focus areas, setting the stage for scalable 10x opportunities

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Product Manager Advisor

Sigmatiendas

Jan 2022 - Current (4 years 7 months)

SigmaTiendas is an Electronics online store serving the "complicated" market of Venezuela. The country lacks eCommerce infrastructure, POS, and consumer credit, so SigmaTiendas is making tech accessible to a needed population, which has responded with impressive traction. As a Product Management Advisor, I led SigmaTiendas' digital transformation launching its e-commerce platform, and enhancing the company's online presence. I coached the team to leverage data to improve user journeys following A/B testing strategies to boost purchasing behaviors, culminating in a 30% sales increase over the first six months of operations.

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Product Manager & Biz Dev Advisor

Stere

Jan 2022 - Dec 2023 (2 years)

Stere is an InsurtTech offering embedded insurance innovative programs. Stere is for Insurance what Stripe is for Payments. Contributed to Stere.io's strategic prioritization framework, utilizing insights from extensive market research in the Marketplaces sector to accelerate the time to market for prioritized products, ensuring alignment with current industry trends and demands.

Senior Support Specialist | Commercial Accelerator

Shopify

Mar 2021 - May 2022 (1 year 3 months)

• Fueled a 14% GMV boost among Canadian emerging merchants by spearheading a novel community engagement and incubation experiment • Co-engineered an actionable project to refine cross-sales and up-sales efforts, reducing execution barriers in sync with the company's thematic shift • Championed strategic improvements to an internal product "Shopify Next", driving increased tool engagement and supporting the evolution of Shopify’s support infrastructure • Participated in a quantitative and qualitative exploration project to identify merchant’s sentiment following a proactive approach once they have selected the "Pause Plan", getting 91% “Good” or “Great” feedback marks, after initial interactions • Contributed to set up project resources to b

Multilingual Support Specialist

Shopify

Apr 2020 - Mar 2021 (1 year)

• Maintained quality assurance scores exceeding 90%, ensuring superior bilingual service that empowered international merchants with insightful business engagements • Supported merchants in overcoming technical and user experience challenges by providing tailored information, tools, resources, and guidance in 1000+ interactions • Guided merchants through complex technical and UX issues, providing Shopify's ecosystem benefits and platform features, while keeping high-touch customer empathy

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Co-Founder & Head of Product

Wanderfy

Sep 2018 - Apr 2020 (1 year 8 months)

Wanderfy is a Business Development App, an AI-powered introduction network that helps entrepreneurs grow, turning simple contacts into qualified introductions and needs into business opportunities while allowing members to monetize their professional networks. • Made business model validation participating in more than 50 meetups/conferences and ran a survey among 1k entrepreneurs from co-working spaces and incubators. • Co-Developed the MVP and managed a team to launch the mobile version in 3 months. • Leading business development and growth activities. • Attending to pitching competitions and accelerators. • Finding investors, mentors, and advisors.

Community Animator | DECA Program

Centre for Social Innovation CSI

Aug 2018 - Apr 2020 (1 year 9 months)

Cultivated a vibrant, solution-focused community, applying empathetic customer service and communication skills to build networks conducive to innovation, social impact, and customer-centered experience.

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Co-founder & Head of Product

Connexa Connecting communities

Jul 2016 - Sep 2019 (3 years 3 months)

Connexa is about connecting dots by connecting communities. Applied Social Networking! Bringing back the Power of Social to Decentralized & Customized Online Networks. As co-founder & Product Lead I was responsible for: • Co-Develop the business model. • Implement a design thinking methodology to define a multi-channel product concept, UX, and brand strategy. • Support sales facing team members, gathering customer’s requirements and turning ideas into actionable plans. • Set strategic product objectives, communicating the high-level vision for the product roadmap. • Define a product development process focused on time-to-market and user validation while managing freelancers and team members from 7 different cities. • Onboarding new customer

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Co-founder & Product Partner

Personaling

Aug 2012 - Apr 2015 (2 years 9 months)

Personaling is a Digital Personal Shopper. A fashion and beauty web platform, where users can register, define their physical characteristics, preferences, and style, in order to discover and purchase the best and most suitable looks which are recommended by recognized experts in the fashion world. In other words, Personaling is the evolution of a fashion magazine and an eCommerce service, That bring together, designers, personal shoppers and the Most remarkable brands With Their target audience: Women Buyers. As co-founder & Product Partner I was responsible for: • Co-Develop the product concept, and UX, being able to launch an MVP in 3 months. • Develop/refine the business model. • Lead the team to win innovation competitions, raising ove

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Co-founder & Digital Marketing Strategist

Cooltribes

Jul 2007 - Jun 2016 (9 years)

Co-founded and managed a digital agency that focused on building tribes of fans around the products and services of our customers, an experience that let me: • Grew from 3 founders to more than 20 employees. • Managed a remote team while expanding to 3 cities in 3 different countries. • Key Accounts acquisition and management, including 4 of the Fortune 500 companies. • Lead ideation process through insights obtained by talking directly to customers, while monitoring our competitive landscape based on emerging technology and social trends • Conducted Market Research, defined Customer Personas, and source Leads as guidelines to develop targeted websites and landing pages for different accounts. • Lead product marketing and growth strategies

Finance Vice-president

AIESEC

Jul 2004 - Jul 2005 (1 year 1 month)

Responsable of the financial management and to guarantee the sustentability of the local comite of AIESEC Maracaibo.

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Manager of a Thesis Project

Laboratory of Molecular Biology of the Unit of Medical Genetics at the University of Zulia

Feb 2003 - Apr 2006 (3 years 3 months)

Standardization of the first stage of the Protein Truncation Test (PTT): Amplification of exón 15 of the Adenomatous Polyposis Coli (APC) gene in patients with Familial Adenomatous Polyposis (FAP).

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Intern

Laboratory of Neurosciences of the Medicine Faculty at The University of Zulia

Sep 2001 - Jan 2003 (1 year 5 months)

Traineeship of Molecular techniques and procedures.

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