Sean Suetsugu

Sales Development Representative

ServiceTitan

Apr 2026 - Current (7 months)

• Generate new business opportunities through outbound cold calling and email outreach.
• Qualify prospects through discovery conversations to identify business needs and fit for demos.
• Schedule product demonstrations for Account Executives and support pipeline development.
• Maintain consistent outreach activity using structured cadences and follow-up processes.
• Collaborate with Account Executives to support deal progression and improve conversion rates.

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Tech Sales Ascension Student

Nov 2025 - Apr 2026 (6 months)

• Completed Tech Sales Ascension program through Higher Levels focused on breaking into SaaS sales and the SDR → AE career path.
• Trained in outbound prospecting, cold calling, objection handling, discovery calls, and pipeline management.
• Built skills in booking qualified meetings and managing early-stage sales conversations with decision-makers.
• Learned practical prospecting frameworks used by high-performing SDRs in tech sales.
• Improved resume positioning, LinkedIn branding, and interview preparation for SaaS sales roles.

Data Analyst / Data Validation and Customer Support

Artech L.L.C.

Nov 2024 - Mar 2025 (5 months)

• Review and validate business submissions using internal and external sources (e.g., utility bills, websites, Google Street View).
• Collaborate with teams to validate data, flag non-compliant records, and escalate complex issues for resolution.
• Manage high-volume customer inquiries via email, ensuring timely responses within SLAs and maintaining email template consistency.
• Use internal tools and external sources to conduct research, ensuring data integrity, supporting customer onboarding, and troubleshooting complex issues.
• Identify and correct data discrepancies, ensuring compliance and applying policy changes for continuous accuracy.

Trust and Safety Associate

Accenture

Jul 2022 - Oct 2023 (1 year 4 months)

• Worked as a contractor through Accenture Flex on Meta's Trust and Safety team.
• Reviewed advertisement content to identify and address potential intellectual property violations for policy compliance.
• Verified account ownership and optimized algorithms to prevent fraudulent accounts.
• Handled client escalations, delivering timely resolutions while maintaining high service standards.
• Exceeded production targets by over 25% with a quality score exceeding 95%.
• Contributed to model recalibration, reducing false positives by 3.8% and saving 62,000 hours of manual reviews daily.

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Trainer and Customer Service Representative

Oct 2021 - Jul 2022 (10 months)

• Conducted training sessions on Five9 call center software, providing technical support and troubleshooting guidance.
• Utilized the ServiceNow ticketing system to track and manage support requests, improving response times and resolution efficiency.
• Increased call resolution efficiency by exceeding call volume targets by 40% and resolving 45+ client inquiries per shift.

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Digital Media Assistant

Mar 2021 - Aug 2021 (6 months)

• Performed data entry tasks for website and social media platforms, ensuring accurate and timely updates.
• Utilized analytical tools such as Hootsuite and Google Analytics to track and report website and social media performance metrics, providing insights to inform strategic decision-making.

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Marketing Intern

Hawaii Compensation Group

Jan 2021 - May 2021 (5 months)

• Designed visually captivating website layouts that adhered to client branding guidelines.
• Managed and successfully executed a virtual HR conference, including the recruitment and training of event assistants.
• Oversaw the recruitment and training process for the conference's event assistants, offering guidance and support to ensure optimal results.

Marketing Intern

Sodexo

Oct 2020 - May 2021 (8 months)

• Directed a university student focus group to strategically heighten the dining experience.
• Analyzed responses and provided actionable recommendations, resulting in an increase in vegan options on the cafeteria's menu and the adoption of reusable containers and silverware across campus.
• Managed the company's Instagram and Discord platforms and created compelling social media content that effectively promoted cafeteria specials and special events.

Grocery Team Member

Whole Foods Market

Sep 2020 - Oct 2021 (1 year 2 months)

• Provided exceptional customer service by assisting shoppers with inquiries, locating products, and offering recommendations.
• Stocked shelves, rotated products, and maintained cleanliness in the grocery department according to company standards.
• Collaborated with team members to ensure efficient workflow and timely completion of tasks.
• Participated on the interview panel to assess candidates for the Team Leader and Assistant Team Leader positions.

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Director of Marketing

Sep 2020 - May 2021 (9 months)

• Conducted extensive market research on the cannabidiol (CBD) industry, enabling the formulation of strategic branding initiatives and identification of prominent competitors.
• Spearheaded a Google Ad campaign, overseeing SEO efforts to enhance online visibility and drive organic traffic.
• Monitored and analyzed key performance metrics to evaluate the effectiveness of marketing initiatives, facilitating data-driven decision-making.

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Marketing Intern

Hawaii Tourism Japan

Sep 2019 - Dec 2019 (4 months)

• Conducted extensive market research on the Japanese tourist market in Hawaii, examining trends, preferences, and behaviors of the target audience.
• Assessed Hawaii's hotel performance through detailed data analysis, discovering areas of improvement and potential growth opportunities.
• Created captivating presentations that effectively communicated key trends and highlighted crucial factors influencing the Japanese tourist market.

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Sean Suetsugu

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